🎭 Role-Play Task: Giving Positive Feedback

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Choose a scenario and act it out with your partner.

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الاء سلام

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🎭 Role-Play Task: Giving Positive FeedbackVersión en línea Choose a scenario and act it out with your partner. por الاء سلام 1 🎭 Role-Play 1: Manager and customer service agent 🧑‍💼 Role A – Customer Service Manager You are the team manager. One of your agents, [Partner's Name], just handled a very angry customer. The situation was difficult, but they: stayed calm and patient, listened carefully, and gave helpful solutions. Now, give them positive constructive feedback to praise their work. Use polite, professional language. Be specific about what went well and why. 🗣 Use phrases like: “What I liked the most was…” “You really did well when you…” “That helped because…” “Keep doing that!” 🧑‍💻 Role B – Customer Service Agent You just finished a call with an angry customer. You stayed patient, listened carefully, and gave the customer helpful solutions. Now, your manager is giving you feedback. Listen carefully. Thank them for their comments. 2 🎭 Role-Play 2: Supervisor & Employee 🧑‍💼 Role A – Supervisor Your employee, [Partner's Name], just completed a detailed report. They: finished it before the deadline organized the information clearly made no mistakes Give feedback praising their work. 🗣 Try: “I really liked how well-organized the report was.” “Your accuracy saved us time.” “Well done—keep it up!” 🧑‍💻 Role B – Employee You finished a professional report. Now your supervisor is giving you feedback. 3 🎭 Role-Play 3: Project Manager & Team Member 🧑‍💼 Role A – Project Manager Your team member helped complete a project successfully. They: worked hard and met every deadline supported others in the group stayed positive and calm Give detailed, positive feedback. 🗣 Try: “Your teamwork really helped the project succeed.” “You were reliable and easy to work with.” “Great work—thank you.” 🧑‍💻 Role B – Team Member You did your best in the team project. Your project manager is now giving you feedback. Respond confidently and with gratitude.

🎭 Role-Play Task: Giving Positive FeedbackVersión en línea

Choose a scenario and act it out with your partner.

por الاء سلام

🎭 Role-Play 1: Manager and customer service agent

🧑‍💼 Role A – Customer Service Manager

You are the team manager. One of your agents, [Partner's Name], just handled a very angry customer. The situation was difficult, but they:

stayed calm and patient,
listened carefully, and
gave helpful solutions.

Now, give them positive constructive feedback to praise their work. Use polite, professional language. Be specific about what went well and why.

🗣 Use phrases like:

“What I liked the most was…”
“You really did well when you…”
“That helped because…”
“Keep doing that!”

🧑‍💻 Role B – Customer Service Agent

You just finished a call with an angry customer. You stayed patient, listened carefully, and gave the customer helpful solutions. Now, your manager is giving you feedback.

Listen carefully.
Thank them for their comments.

🎭 Role-Play 2: Supervisor & Employee

🧑‍💼 Role A – Supervisor

Your employee, [Partner's Name], just completed a detailed report. They:

finished it before the deadline
organized the information clearly
made no mistakes

Give feedback praising their work.

🗣 Try:

“I really liked how well-organized the report was.”
“Your accuracy saved us time.”
“Well done—keep it up!”

🧑‍💻 Role B – Employee

You finished a professional report. Now your supervisor is giving you feedback.

🎭 Role-Play 3: Project Manager & Team Member

🧑‍💼 Role A – Project Manager

Your team member helped complete a project successfully. They:

worked hard and met every deadline
supported others in the group
stayed positive and calm

Give detailed, positive feedback.