US Legacy Terminal Support Course Review

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Test your knowledge of the important concepts taught during the course with this game.

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Elizabeth Halter

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US Legacy Terminal Support Course Review


Crucigrama US Legacy Terminal Support Course ReviewVersión en línea Test your knowledge of the important concepts taught during the course with this game. por Elizabeth Halter 1 Merchants that process 100% of their sales with a payment card not present. 2 A payment method in which a token is used instead of credit card numbers. 3 Set of rules and regulations that all merchants must follow to ensure secure payment card transactions and be considered "PCI compliant." (Use abbreviation) 4 Central system used to manage merchant information including financial data, demographic information, and operating parameters. (Use abbreviation) 5 A web-based application that is used to create and modify programming files designed for payment card machines. 6 Is a gateway like our GSAP which contains internal settings connected to Portico Virtual Terminal (PVT) and Castles. 7 All merchants must pass Level 1 __________ prior to receiving any assistance from Terminal Support. 8 Any data that could be used to identify a particular person / account. (Use abbreviation) 9 A set of five different IDs that may be used to determine the merchant relationship. 10 This page in MAS shows the equipment a merchant purchased or rents through Global Payments. (Use abbreviation) 11 This page in MAS contains the User Defined field which may be used to determine the merchant relationship. (Use abbreviation) 12 Every call, regardless if it is misrouted, must ALWAYS be documented in this tool. (Use abbreviation) 13 You must first check to see if an account has any of these in OESF prior to assisting an OE / GPI merchant. 14 This tool allows users to view transaction and batch data in near-live time. (Use abbreviation) 15 This tool is used to find detailed information about a merchant's terminal. 16 The _______ S1000F is and Android-based point of sale terminal that runs Global Payments secure payments application. 15 6 2 12 3 13 1 11 5 10 8 9 7 14 4 16 1 When the totals from the merchant's terminal batch report does not match the host, we call this a totals ________. 2 If there are unsettled transactions on a merchant's terminal and it is not working properly submit a manual __________ request. 3 A Full PAN Request is when a merchant request their customer's entire payment card ______. 4 The last step in the DDA Change Request is to warm transfer the call to this team. 5 If a merchant accidentally processes a sale as a refund they may call to receive assistance performing a Refund ________ Request. 6 Global Payments Touch Tone Capture service allows a merchant to use their _____ as a terminal. 7 A _____ force attack occurs when a bad actore tests stolen credit card information to try to access the account. 8 If a merchant calls in due to lost / stole equipment, you will need to __________ the terminal ID in GSAP to prevent unauthorized transactions. 9 The Return to Sender (RTS) Project is a courtesy callout made to merchants whose _________ sent to them are being returned to Global Payments. 10 To set up the Castles S1000F terminal with its communication base, tap the CASWIFI_NNNNNNNNN in the ____ menu. 11 Select this app from the All APPS Page to perform a Full or Partial Download on the Castles S1000F terminal. 12 This procedure is necessary when a terminal is referred to the ESS team for replacement and there is still an open batch on the terminal. (Use abbreviation) 13 If a VX 520 displays a "Tamper" message, you will need to perform this procedure. 14 You will need to perform ____ Troubleshooting techniques if a VX 520 terminal is having issues connecting via phone line. 15 You will need to perform __________ Troubleshooting techniques if a VX 520 terminal is have issues connecting to the Internet. 7 11 13 14 2 8 9 10 4 1 15 5 12 6

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US Legacy Terminal Support Course ReviewVersión en línea

por Elizabeth Halter

Merchants that process 100% of their sales with a payment card not present.

A payment method in which a token is used instead of credit card numbers.

Set of rules and regulations that all merchants must follow to ensure secure payment card transactions and be considered "PCI compliant." (Use abbreviation)

Central system used to manage merchant information including financial data, demographic information, and operating parameters. (Use abbreviation)

A web-based application that is used to create and modify programming files designed for payment card machines.

Is a gateway like our GSAP which contains internal settings connected to Portico Virtual Terminal (PVT) and Castles.

All merchants must pass Level 1 __________ prior to receiving any assistance from Terminal Support.

Any data that could be used to identify a particular person / account. (Use abbreviation)

A set of five different IDs that may be used to determine the merchant relationship.

This page in MAS shows the equipment a merchant purchased or rents through Global Payments. (Use abbreviation)

This page in MAS contains the User Defined field which may be used to determine the merchant relationship. (Use abbreviation)

Every call, regardless if it is misrouted, must ALWAYS be documented in this tool. (Use abbreviation)

You must first check to see if an account has any of these in OESF prior to assisting an OE / GPI merchant.

This tool allows users to view transaction and batch data in near-live time. (Use abbreviation)

This tool is used to find detailed information about a merchant's terminal.

The _______ S1000F is and Android-based point of sale terminal that runs Global Payments secure payments application.

When the totals from the merchant's terminal batch report does not match the host, we call this a totals ________.

If there are unsettled transactions on a merchant's terminal and it is not working properly submit a manual __________ request.

A Full PAN Request is when a merchant request their customer's entire payment card ______.

The last step in the DDA Change Request is to warm transfer the call to this team.

If a merchant accidentally processes a sale as a refund they may call to receive assistance performing a Refund ________ Request.

Global Payments Touch Tone Capture service allows a merchant to use their _____ as a terminal.

A _____ force attack occurs when a bad actore tests stolen credit card information to try to access the account.

If a merchant calls in due to lost / stole equipment, you will need to __________ the terminal ID in GSAP to prevent unauthorized transactions.

The Return to Sender (RTS) Project is a courtesy callout made to merchants whose _________ sent to them are being returned to Global Payments.

To set up the Castles S1000F terminal with its communication base, tap the CASWIFI_NNNNNNNNN in the ____ menu.

Select this app from the All APPS Page to perform a Full or Partial Download on the Castles S1000F terminal.

This procedure is necessary when a terminal is referred to the ESS team for replacement and there is still an open batch on the terminal. (Use abbreviation)

If a VX 520 displays a "Tamper" message, you will need to perform this procedure.

You will need to perform ____ Troubleshooting techniques if a VX 520 terminal is having issues connecting via phone line.

You will need to perform __________ Troubleshooting techniques if a VX 520 terminal is have issues connecting to the Internet.