Can You Communicate Clearly?

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English for Virtual Assistant

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Ganesha Hardhoni

Indonesia

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Can You Communicate Clearly?Versión en línea English for Virtual Assistant por Ganesha Hardhoni 1 Question 1: You receive this client message: “Can you move the Zoom call from 10am to after lunch tomorrow?” What’s the best response? a A. OK, done. b B. I’ll move it to 2 PM tomorrow—please confirm if that works for you. c C. Moved the call. Hope that’s fine. d D. Sure, anytime after 10am. 2 Question 2: Your client says your last task had a few errors. What should you say? a A. What do you mean by errors? b B. Sorry, but I followed your instructions. c C. Thank you for the feedback—I’ll review and correct it. d D. I think it’s not my fault. 3 Question 3: Which phrase is most useful when you’re not sure what your client wants? a A. Got it. b B. Can you clarify what you mean by “final draft”? c C. Wait, I don’t understand. d D. I’ll just guess and do it. 4 A client asks you to “update the report with last month’s figures.” What’s the best way to confirm? a A. Ok. b B. You want me to include April’s sales data in the current report, right? c C. Sure, will do something. d D. Noted. 5 What can happen if you don’t confirm unclear instructions? a A. You’ll save time. b B. You’ll impress the client. c C. You might lose the client or repeat work. d D. Nothing much. Feedback 1 Make sure this response is clear, specific, and shows confirmation. You're not just saying "yes"—you provide a suggested time and ask for confirmation. 2 The answer should show professionalism and willingness to improve. It keeps the conversation positive and action-focused. 3 This is polite, clear, and shows you care about getting it right. 4 Clear confirmation with specific details ensures no misunderstanding. 5 Miscommunication can damage your professional image and waste time.

Can You Communicate Clearly?Versión en línea

English for Virtual Assistant

por Ganesha Hardhoni

Question 1: You receive this client message: “Can you move the Zoom call from 10am to after lunch tomorrow?” What’s the best response?

A. OK, done.

B. I’ll move it to 2 PM tomorrow—please confirm if that works for you.

C. Moved the call. Hope that’s fine.

D. Sure, anytime after 10am.

Question 2: Your client says your last task had a few errors. What should you say?

A. What do you mean by errors?

B. Sorry, but I followed your instructions.

C. Thank you for the feedback—I’ll review and correct it.

D. I think it’s not my fault.

Question 3: Which phrase is most useful when you’re not sure what your client wants?

A. Got it.

B. Can you clarify what you mean by “final draft”?

C. Wait, I don’t understand.

D. I’ll just guess and do it.

A client asks you to “update the report with last month’s figures.” What’s the best way to confirm?

A. Ok.

B. You want me to include April’s sales data in the current report, right?

C. Sure, will do something.

D. Noted.

What can happen if you don’t confirm unclear instructions?

A. You’ll save time.

B. You’ll impress the client.

C. You might lose the client or repeat work.

D. Nothing much.

Feedback

Make sure this response is clear, specific, and shows confirmation. You're not just saying "yes"—you provide a suggested time and ask for confirmation.

The answer should show professionalism and willingness to improve. It keeps the conversation positive and action-focused.

This is polite, clear, and shows you care about getting it right.

Clear confirmation with specific details ensures no misunderstanding.

Miscommunication can damage your professional image and waste time.

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Can You Communicate Clearly?

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Can You Communicate Clearly?Versión en línea

por Ganesha Hardhoni

Question 1: You receive this client message: “Can you move the Zoom call from 10am to after lunch tomorrow?” What’s the best response?

Question 2: Your client says your last task had a few errors. What should you say?

Question 3: Which phrase is most useful when you’re not sure what your client wants?

A client asks you to “update the report with last month’s figures.” What’s the best way to confirm?

What can happen if you don’t confirm unclear instructions?

Feedback

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