Module 3 Systems and Tools Review

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See how well you remember the important systems and tools you will use in your role by completing this activity.

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Elizabeth Halter

Estados Unidos

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Module 3 Systems and Tools ReviewVersión en línea See how well you remember the important systems and tools you will use in your role by completing this activity. por Elizabeth Halter A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Starts with A Use TDS (Transaction Data Store) to perform a real-time _____________ search. Starts with B An Open _____ search displays all of the unsettled batches on the merchant account. Starts with C ___ (use abbreviation) is a tool used to document cases, transfer incidents, and implement the escalation process. Starts with D Every call, regardless of if it is misrouted, must ALWAYS be __________ in CSP. Starts with E _____ is a tool used to create and modify programming files designed for payment card terminals. Starts with F As terminal support representatives, you will mostly use the ____ Inquiry portion of MAS. Starts with G ____ (use abbreviation) is a web-based application that provides authorization and capture functions. It is used to view transactions and customer data. Starts with H The ________ Referral Form must be completed in CSP when a merchant is referred to the ESS Team for terminal or PINpad replacement. Starts with I The _________ tab is where you can find Work Orders in AIMS. Starts with J What is this? Starts with K To navigate MAS, there are shortcuts using the F ____ on your computer keyboard. Starts with L A merchant's _____ name is their corporate name. It is usually incorporated with the IRS and other legal records. Starts with M ___ (use abbreviation) is a central system that houses merchant financial data, demographic information, and operating parameters. Starts with N You may need to assist merchants in creating a ___ user in My Account. Starts with O ____ (use abbreviation) is a tool used to create cases for account maintenance related request for OE / GPI merchants. Starts with P _______ Virtual Terminal is a website that merchants use to process payment card transactions over a secure internet connection. Starts with Q The ________ of the item ordered is displayed in the AIMS Work Order window. Starts with R Many of the systems / tools allow users to generate _______ including GSAP, My Account, EzPOS, and Portico Gateway. Starts with S What is the name of the page in MAS that displays supplies that can be ordered for the merchant (use abbreviation)? Starts with T To build a new file in EzPOS, select the Add a New ________ link, Starts with U You may need to ______ a merchant's password in Portico Gateway. Starts with V In Portico Virtual Terminal, a merchant my use the ______ feature to determine if a customer's payment card is in good standing prior to running a sale. Starts with W All of the systems / tools we use are ___ - based applications. Starts with X What is this? Starts with Y "___ are now impersonating this site." This message appears in Portico Gateway after you successfully complete the process to impersonate a site. Starts with Z What is this?

Module 3 Systems and Tools ReviewVersión en línea

See how well you remember the important systems and tools you will use in your role by completing this activity.

por Elizabeth Halter

Starts with A

Use TDS (Transaction Data Store) to perform a real-time _____________ search.

Starts with B

An Open _____ search displays all of the unsettled batches on the merchant account.

Starts with C

___ (use abbreviation) is a tool used to document cases, transfer incidents, and implement the escalation process.

Starts with D

Every call, regardless of if it is misrouted, must ALWAYS be __________ in CSP.

Starts with E

_____ is a tool used to create and modify programming files designed for payment card terminals.

Starts with F

As terminal support representatives, you will mostly use the ____ Inquiry portion of MAS.

Starts with G

____ (use abbreviation) is a web-based application that provides authorization and capture functions. It is used to view transactions and customer data.

Starts with H

The ________ Referral Form must be completed in CSP when a merchant is referred to the ESS Team for terminal or PINpad replacement.

Starts with I

The _________ tab is where you can find Work Orders in AIMS.

Starts with J

What is this?

Starts with K

To navigate MAS, there are shortcuts using the F ____ on your computer keyboard.

Starts with L

A merchant's _____ name is their corporate name. It is usually incorporated with the IRS and other legal records.

Starts with M

___ (use abbreviation) is a central system that houses merchant financial data, demographic information, and operating parameters.

Starts with N

You may need to assist merchants in creating a ___ user in My Account.

Starts with O

____ (use abbreviation) is a tool used to create cases for account maintenance related request for OE / GPI merchants.

Starts with P

_______ Virtual Terminal is a website that merchants use to process payment card transactions over a secure internet connection.

Starts with Q

The ________ of the item ordered is displayed in the AIMS Work Order window.

Starts with R

Many of the systems / tools allow users to generate _______ including GSAP, My Account, EzPOS, and Portico Gateway.

Starts with S

What is the name of the page in MAS that displays supplies that can be ordered for the merchant (use abbreviation)?

Starts with T

To build a new file in EzPOS, select the Add a New ________ link,

Starts with U

You may need to ______ a merchant's password in Portico Gateway.

Starts with V

In Portico Virtual Terminal, a merchant my use the ______ feature to determine if a customer's payment card is in good standing prior to running a sale.

Starts with W

All of the systems / tools we use are ___ - based applications.

Starts with X

What is this?

Starts with Y

"___ are now impersonating this site." This message appears in Portico Gateway after you successfully complete the process to impersonate a site.

Starts with Z

What is this?

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Module 3 Systems and Tools Review

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Module 3 Systems and Tools ReviewVersión en línea

por Elizabeth Halter

Starts with A

Use TDS (Transaction Data Store) to perform a real-time _____________ search.

Starts with B

An Open _____ search displays all of the unsettled batches on the merchant account.

Starts with C

___ (use abbreviation) is a tool used to document cases, transfer incidents, and implement the escalation process.

Starts with D

Every call, regardless of if it is misrouted, must ALWAYS be __________ in CSP.

Starts with E

_____ is a tool used to create and modify programming files designed for payment card terminals.

Starts with F

As terminal support representatives, you will mostly use the ____ Inquiry portion of MAS.

Starts with G

____ (use abbreviation) is a web-based application that provides authorization and capture functions. It is used to view transactions and customer data.

Starts with H

The ________ Referral Form must be completed in CSP when a merchant is referred to the ESS Team for terminal or PINpad replacement.

Starts with I

The _________ tab is where you can find Work Orders in AIMS.

Starts with J

What is this?

Starts with K

To navigate MAS, there are shortcuts using the F ____ on your computer keyboard.

Starts with L

A merchant's _____ name is their corporate name. It is usually incorporated with the IRS and other legal records.

Starts with M

___ (use abbreviation) is a central system that houses merchant financial data, demographic information, and operating parameters.

Starts with N

You may need to assist merchants in creating a ___ user in My Account.

Starts with O

____ (use abbreviation) is a tool used to create cases for account maintenance related request for OE / GPI merchants.

Starts with P

_______ Virtual Terminal is a website that merchants use to process payment card transactions over a secure internet connection.

Starts with Q

The ________ of the item ordered is displayed in the AIMS Work Order window.

Starts with R

Many of the systems / tools allow users to generate _______ including GSAP, My Account, EzPOS, and Portico Gateway.

Starts with S

What is the name of the page in MAS that displays supplies that can be ordered for the merchant (use abbreviation)?

Starts with T

To build a new file in EzPOS, select the Add a New ________ link,

Starts with U

You may need to ______ a merchant's password in Portico Gateway.

Starts with V

In Portico Virtual Terminal, a merchant my use the ______ feature to determine if a customer's payment card is in good standing prior to running a sale.

Starts with W

All of the systems / tools we use are ___ - based applications.

Starts with X

What is this?

Starts with Y

"___ are now impersonating this site." This message appears in Portico Gateway after you successfully complete the process to impersonate a site.

Starts with Z

What is this?