Guest Programs Quiz

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Jugadas 7

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Let's demonstrate our knowledge while having fun!

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Gaby

Estados Unidos

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Guest Programs Quiz


Guest Programs QuizVersión en línea Let's demonstrate our knowledge while having fun! por Gaby 1 Is it necessary to celebrate the tier level of a newly enrolled guest? a Yes b No c Only if the guest is an adult d 2 Provide two acceptable pieces of information to verify a direct guest as per the Siebel Loyalty Verification Guide? a Name, CAS number b Age, Booking c Call back number, email. d 3 Which information can be used to locate a CAS # besides the first and last name of guest? a Email address b Phone number c Physical address d All of the above 4 What relationships can be added to receive an equivalent tier status? a Grandparents living with their adult children. b Adult children over 18. c Up to two adults & their minor children, under age 18. d 5 How many days can the C&A points take to be added to a guest's profile after sailing? a Up to 30 days. b Up to 15 days. c 7 days d 6 Can a travel partner enroll a minor in the CAS? a Yes, if there is a new reservation already created b Yes, a new reservation created is not needed. c No, the minor must be enrolled by the parents. d 7 How duplicate profiles can be found? a By searching with guest’s last name and date of birth b By searching with guest’s email address c By searching with guest’s phone number or address d All of the above 8 When is the latest an amenity can be added or changed on Siebel? a 7 days prior to the next sail date b 10 days prior to the next sail date c 5 days prior to the next sail date d 9 Is documentation required to add or remove a spouse in a relationship? a Only for Diamond Plus and Pinnacle b Yes c No d 10 Is any limitation for submitting past cruise point requests? a No b 12 months after the debarkation date c 18 months after the debarkation date d 11 Can guests accumulate Drink vouchers or roll them over the next day if not used? a Yes b No c d 12 Does the flexible arrival apply for all tiers? a Yes b No c Only for Pinnacle members. d 13 Can Crystal Block requests made at any time? a Yes b No c 12 months post sailing departure d 14 If RoyalUp offer is accepted, will guests earn Crown & Anchor points at the rate associated with the upgraded stateroom category? a Yes b No c d 15 After I make redemption for onboard credit, how long does it take to be applied to my reservation? a Within one week of redeeming the points. b 2 weeks before the sail date. c towards final payment date. d 16 How can I view my credit card points? a Royal Caribbean App b Bank of America account c www.RoyalCaribbean.com/MyCruiseRewardsOnline d All of the above

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Guest Programs Quiz

Test

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Guest Programs QuizVersión en línea

por Gaby

Is it necessary to celebrate the tier level of a newly enrolled guest?

Provide two acceptable pieces of information to verify a direct guest as per the Siebel Loyalty Verification Guide?

Which information can be used to locate a CAS # besides the first and last name of guest?

What relationships can be added to receive an equivalent tier status?

How many days can the C&A points take to be added to a guest's profile after sailing?

Can a travel partner enroll a minor in the CAS?

How duplicate profiles can be found?

When is the latest an amenity can be added or changed on Siebel?

Is documentation required to add or remove a spouse in a relationship?

Is any limitation for submitting past cruise point requests?

Can guests accumulate Drink vouchers or roll them over the next day if not used?

Does the flexible arrival apply for all tiers?

Can Crystal Block requests made at any time?

If RoyalUp offer is accepted, will guests earn Crown & Anchor points at the rate associated with the upgraded stateroom category?

After I make redemption for onboard credit, how long does it take to be applied to my reservation?

How can I view my credit card points?