LC OQ&U Quiz

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LC OQ&U Quiz.

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Malek Ben Lazrek

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LC OQ&U QuizVersión en línea LC OQ&U Quiz. por Malek Ben Lazrek 1 When should we ask if the member still need any help a Once their issue is fully resolved, and we are about to solve the ticket. b Their issue is partially resolved in live chat and the ticket will be changed offline and pended afterward. c GDPR related inquiry d If the member doesn’t reply within 2 mins. 2 The NTA guidlines a Send the NTA template, solve the ticket and leave it in the live chat queue b Send the NTA template, solve the ticket and change its queue to the HV&V one c There's no specific guidlines d Directly solve the ticket without sending a reply and change its queue offline 3 If the member’s issue if fully resolved, and they don’t need any further help a We pend the ticket and change the queue b We inform the member that we are moving the conversation offline and change the queue c We simply solve the ticket without changing the queue d We send an outro, solve the ticket, and it remains in live chat queue 4 In the intro should the member be addressed by their a Name b Username c Both works d Neither 5 The member open 2 different tickets about the same tx and same issue a We treat each ticket separately b We merge the new ticket into the old ticket c We merge the old ticket in the new ticket d We solve one of the tickets and address the member’s issue only in one ticket 6 The NTA templates a Should be selected from ticketron templates and the ticket should be solved immediately afterwards. b Should be selected from ticketron templates, the problem level should be changed back accordingly and then we solve the ticket. c Simply use our personalized template as a nothing to add reply and solve the ticket. d Simply use our personalized template as a nothing to add reply, add NTA tag and solve the ticket

LC OQ&U QuizVersión en línea

LC OQ&U Quiz.

por Malek Ben Lazrek

When should we ask if the member still need any help

Once their issue is fully resolved, and we are about to solve the ticket.

Their issue is partially resolved in live chat and the ticket will be changed offline and pended afterward.

GDPR related inquiry

If the member doesn’t reply within 2 mins.

The NTA guidlines

Send the NTA template, solve the ticket and leave it in the live chat queue

Send the NTA template, solve the ticket and change its queue to the HV&V one

There's no specific guidlines

Directly solve the ticket without sending a reply and change its queue offline

If the member’s issue if fully resolved, and they don’t need any further help

We pend the ticket and change the queue

We inform the member that we are moving the conversation offline and change the queue

We simply solve the ticket without changing the queue

We send an outro, solve the ticket, and it remains in live chat queue

In the intro should the member be addressed by their

Name

Username

Both works

Neither

The member open 2 different tickets about the same tx and same issue

We treat each ticket separately

We merge the new ticket into the old ticket

We merge the old ticket in the new ticket

We solve one of the tickets and address the member’s issue only in one ticket

The NTA templates

Should be selected from ticketron templates and the ticket should be solved immediately afterwards.

Should be selected from ticketron templates, the problem level should be changed back accordingly and then we solve the ticket.

Simply use our personalized template as a nothing to add reply and solve the ticket.

Simply use our personalized template as a nothing to add reply, add NTA tag and solve the ticket

LC OQ&U Quiz

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