Test: Team Managers Challenge


Team Managers Challenge - DecemberVersión en línea Test your knowledge about call centers with these fun quiz questions! por Fer Cabrera 1 What is the primary function of a call center? a To conduct market research. b To handle customer inquiries and support. c To sell products only. d To manage social media. 2 Which technology is commonly used in call centers? a Virtual Reality (VR). b 3D Printing. c Automatic Call Distributor (ACD). d Blockchain. 3 What is a common metric for measuring call center performance? a Employee Turnover Rate. b Average Handle Time (AHT). c Customer Satisfaction Score (CSAT). d Net Promoter Score (NPS). 4 What type of call center handles inbound calls? a Outbound call center. b Virtual call center. c Inbound call center. d Automated call center. 5 What does IVR stand for in call centers? a Instant Voice Relay. b Intelligent Voice Response. c Interactive Voice Response. d Integrated Voice Recognition. 6 What is the purpose of call center scripts? a To track sales. b To manage inventory. c To entertain customers. d To guide agents during calls. 7 Which of the following is a challenge for call centers? a Low call volume. b High employee turnover. c Excessive customer loyalty. d Stable staffing. 8 What is a common training method for call center agents? a Role-playing scenarios. b Physical fitness training. c Online gaming. d Cooking classes. 9 What is the largest ocean in the world? a Atlantic b Indian c Pacific d Arctic 10 Which planet is known as the "Red Planet"? Escoge una o varias respuestas a Mars b Venus c Jupiter d Saturn 11 Which country has the largest population in the world? a India b China c United States d Russia 12 What is the chemical formula for water? a CO₂ b H₂O c O₂ d NH₃ 13 In which continent is Egypt located? a Asia b Africa c Europe d Oceania 14 How many sides does a hexagon have? a Five b Six c Seven d Eight 15 What is the smallest country in the world by land area? a Monaco b San Marino c Liechtenstein d Vatican City 16 What is the capital of Australia? a Sydney b Melbourne c Brisbane d Canberra 17 Which element has the chemical symbol 'Au'? a Silver b Gold c Iron d Copper 18 What is the name of the longest river in Africa? a Amazon b Nile c Congo d Zambezi 19 In Greek mythology, who is the god of the underworld? a Zeus b Poseidon c Apollo d Hades 20 What is the only metal that is liquid at room temperature? a Mercury b Gallium c Bromine

1

What is the primary function of a call center?

a

To conduct market research.

b

To handle customer inquiries and support.

c

To sell products only.

d

To manage social media.

2

Which technology is commonly used in call centers?

a

Virtual Reality (VR).

b

3D Printing.

c

Automatic Call Distributor (ACD).

d

Blockchain.

3

What is a common metric for measuring call center performance?

a

Employee Turnover Rate.

b

Average Handle Time (AHT).

c

Customer Satisfaction Score (CSAT).

d

Net Promoter Score (NPS).

4

What type of call center handles inbound calls?

a

Outbound call center.

b

Virtual call center.

c

Inbound call center.

d

Automated call center.

5

What does IVR stand for in call centers?

a

Instant Voice Relay.

b

Intelligent Voice Response.

c

Interactive Voice Response.

d

Integrated Voice Recognition.

6

What is the purpose of call center scripts?

a

To track sales.

b

To manage inventory.

c

To entertain customers.

d

To guide agents during calls.

7

Which of the following is a challenge for call centers?

a

Low call volume.

b

High employee turnover.

c

Excessive customer loyalty.

d

Stable staffing.

8

What is a common training method for call center agents?

a

Role-playing scenarios.

b

Physical fitness training.

c

Online gaming.

d

Cooking classes.

9

What is the largest ocean in the world?

a

Atlantic

b

Indian

c

Pacific

d

Arctic

10

Which planet is known as the "Red Planet"?

Escoge una o varias respuestas

a

Mars

b

Venus

c

Jupiter

d

Saturn

11

Which country has the largest population in the world?

a

India

b

China

c

United States

d

Russia

12

What is the chemical formula for water?

a

CO₂

b

H₂O

c

O₂

d

NH₃

13

In which continent is Egypt located?

a

Asia

b

Africa

c

Europe

d

Oceania

14

How many sides does a hexagon have?

a

Five

b

Six

c

Seven

d

Eight

15

What is the smallest country in the world by land area?

a

Monaco

b

San Marino

c

Liechtenstein

d

Vatican City

16

What is the capital of Australia?

a

Sydney

b

Melbourne

c

Brisbane

d

Canberra

17

Which element has the chemical symbol 'Au'?

a

Silver

b

Gold

c

Iron

d

Copper

18

What is the name of the longest river in Africa?

a

Amazon

b

Nile

c

Congo

d

Zambezi

19

In Greek mythology, who is the god of the underworld?

a

Zeus

b

Poseidon

c

Apollo

d

Hades

20

What is the only metal that is liquid at room temperature?

a

Mercury

b

Gallium

c

Bromine

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Team Managers Challenge - DecemberVersión en línea

por Fer Cabrera

What is the primary function of a call center?

Which technology is commonly used in call centers?

What is a common metric for measuring call center performance?

What type of call center handles inbound calls?

What does IVR stand for in call centers?

What is the purpose of call center scripts?

Which of the following is a challenge for call centers?

What is a common training method for call center agents?

What is the largest ocean in the world?

Which planet is known as the "Red Planet"?

Escoge una o varias respuestas

Which country has the largest population in the world?

What is the chemical formula for water?

In which continent is Egypt located?

How many sides does a hexagon have?

What is the smallest country in the world by land area?

What is the capital of Australia?

Which element has the chemical symbol 'Au'?

What is the name of the longest river in Africa?

In Greek mythology, who is the god of the underworld?

What is the only metal that is liquid at room temperature?