Business results pre-intermediate unit 5Versión en línea Complaints por Ethar Wael 1 Asking about the problem 2 Making the complaint 3 Sympathizing/Apologizing 4 Dealing with the complaint: How can I help? What exactly is the problem? Can you give me more details? What can I do for you? I'm afraid the machine doesn't work. I'm not very happy about it. There's a problem with the delivery. It still hasn’t arrived. I'd like a refund. I'm sorry to hear that. I do apologize. We're sorry for the inconvenience. It's our fault. I'm sorry. I'm very sorry about that. I'll look into it right away. I'll get back to you. Let me check. We'll send you a replacement We can offer you a discount. I'll wait to hear from you.
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