Relacionar Columnas Hotel chainsVersión en línea Match the words and phrases to their meanings. por Cintia Lazarte 1 incentive 2 mid-market segment. 3 unique feature 4 loyalty programme 5 quality inspector 6 brand standard 7 mystery customer 8 customer journey A person who checks that the product or service is at the correct level. A person who pretends to use the product or service in order to test the company's customer service. One thing that makes you different from your competitors. The part of the market between the luxury end and the basic. Something that encourages you to do something. A level of service that a business guarantees. A system where customers get points and benefits from being a member. The path that you go on as soon as you start using a product or service.
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