Relacionar Columnas Hotel chainsVersión en línea Match the words and phrases to their meanings. por Cintia Lazarte 1 unique feature 2 mystery customer 3 loyalty programme 4 brand standard 5 mid-market segment. 6 customer journey 7 incentive 8 quality inspector Something that encourages you to do something. The path that you go on as soon as you start using a product or service. A person who pretends to use the product or service in order to test the company's customer service. One thing that makes you different from your competitors. The part of the market between the luxury end and the basic. A level of service that a business guarantees. A system where customers get points and benefits from being a member. A person who checks that the product or service is at the correct level.
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