Relacionar Columnas Hotel chainsVersión en línea Match the words and phrases to their meanings. por Cintia Lazarte 1 brand standard 2 quality inspector 3 mid-market segment. 4 unique feature 5 mystery customer 6 customer journey 7 loyalty programme 8 incentive A system where customers get points and benefits from being a member. The part of the market between the luxury end and the basic. One thing that makes you different from your competitors. Something that encourages you to do something. A person who checks that the product or service is at the correct level. The path that you go on as soon as you start using a product or service. A level of service that a business guarantees. A person who pretends to use the product or service in order to test the company's customer service.
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