Relacionar Columnas Hotel chainsVersión en línea Match the words and phrases to their meanings. por Cintia Lazarte 1 unique feature 2 quality inspector 3 mid-market segment. 4 incentive 5 brand standard 6 customer journey 7 mystery customer 8 loyalty programme A level of service that a business guarantees. A system where customers get points and benefits from being a member. One thing that makes you different from your competitors. The path that you go on as soon as you start using a product or service. The part of the market between the luxury end and the basic. Something that encourages you to do something. A person who pretends to use the product or service in order to test the company's customer service. A person who checks that the product or service is at the correct level.
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