Relacionar Columnas Hotel chainsVersión en línea Match the words and phrases to their meanings. por Cintia Lazarte 1 mid-market segment. 2 mystery customer 3 unique feature 4 incentive 5 brand standard 6 customer journey 7 quality inspector 8 loyalty programme The part of the market between the luxury end and the basic. A person who pretends to use the product or service in order to test the company's customer service. The path that you go on as soon as you start using a product or service. Something that encourages you to do something. A person who checks that the product or service is at the correct level. One thing that makes you different from your competitors. A level of service that a business guarantees. A system where customers get points and benefits from being a member.
