Relacionar Columnas Soft Skills MatchingVersión en línea Match the action to the soft skill por Victoria Sorensen 1 Call Ownership 2 Call Close 3 Personally Accusing 4 Delivering Bad News in a Positive Way 5 Voice Tone 6 Greeting 7 Face Noises 8 Dead Air 9 Avoiding Escalations 10 Hold Technique Call the customer back to the phone You didn't send in the order Wishing them away Negative Final offer Great time to use the customer's name Thank you for calling ICU Medical Heavy sighs One moment while I... Heavy obligating
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