Relacionar Columnas Soft Skills MatchingVersión en línea Match the action to the soft skill por Victoria Sorensen 1 Delivering Bad News in a Positive Way 2 Call Close 3 Dead Air 4 Face Noises 5 Voice Tone 6 Hold Technique 7 Avoiding Escalations 8 Personally Accusing 9 Call Ownership 10 Greeting Wishing them away Thank you for calling ICU Medical You didn't send in the order Call the customer back to the phone Final offer Negative Great time to use the customer's name Heavy sighs Heavy obligating One moment while I...
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