Relacionar Columnas Soft Skills MatchingVersión en línea Match the action to the soft skill por Victoria Sorensen 1 Voice Tone 2 Hold Technique 3 Face Noises 4 Personally Accusing 5 Call Ownership 6 Delivering Bad News in a Positive Way 7 Call Close 8 Dead Air 9 Greeting 10 Avoiding Escalations Call the customer back to the phone One moment while I... You didn't send in the order Great time to use the customer's name Heavy obligating Wishing them away Heavy sighs Negative Thank you for calling ICU Medical Final offer
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