Relacionar Columnas Soft Skills MatchingVersión en línea Match the action to the soft skill por Victoria Sorensen 1 Call Ownership 2 Call Close 3 Hold Technique 4 Personally Accusing 5 Greeting 6 Delivering Bad News in a Positive Way 7 Avoiding Escalations 8 Dead Air 9 Voice Tone 10 Face Noises Wishing them away Heavy obligating Thank you for calling ICU Medical Negative One moment while I... You didn't send in the order Final offer Heavy sighs Call the customer back to the phone Great time to use the customer's name
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