Relacionar Columnas Soft Skills MatchingVersión en línea Match the action to the soft skill por Victoria Sorensen 1 Call Ownership 2 Face Noises 3 Hold Technique 4 Delivering Bad News in a Positive Way 5 Greeting 6 Call Close 7 Avoiding Escalations 8 Dead Air 9 Personally Accusing 10 Voice Tone Heavy sighs One moment while I... Call the customer back to the phone Negative Thank you for calling ICU Medical You didn't send in the order Final offer Wishing them away Great time to use the customer's name Heavy obligating
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