Relacionar Columnas Verbiage to AssistVersión en línea Customer Support Training por Amanda Head 1 On your face, in your voice, and in your tone 2 I certainly can take care of that for you 3 Educate on the why 4 Reduces friction for you and the customer 5 Let me try to assist you with that 6 I would feel frustrated too 7 Understanding 8 Listen for key phrases 9 Be confident, open minded, and respectful 10 Impact is so great that it is shared 3x more than another Good customer service I can statement Keep a smile in 3 places Genuine traits Bad customer service Acknowledge statement Trigger a negative experience Step in saying no process Empathy action Empathy
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