Relacionar Columnas Verbiage to AssistVersión en línea Customer Support Training por Amanda Head 1 Let me try to assist you with that 2 Be confident, open minded, and respectful 3 Impact is so great that it is shared 3x more than another 4 I certainly can take care of that for you 5 I would feel frustrated too 6 Reduces friction for you and the customer 7 Listen for key phrases 8 Understanding 9 Educate on the why 10 On your face, in your voice, and in your tone Acknowledge statement Genuine traits Trigger a negative experience Empathy Good customer service Step in saying no process I can statement Bad customer service Keep a smile in 3 places Empathy action
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