Relacionar Columnas Verbiage to AssistVersión en línea Customer Support Training por Amanda Head 1 Let me try to assist you with that 2 I certainly can take care of that for you 3 Listen for key phrases 4 I would feel frustrated too 5 Reduces friction for you and the customer 6 Impact is so great that it is shared 3x more than another 7 Educate on the why 8 Understanding 9 Be confident, open minded, and respectful 10 On your face, in your voice, and in your tone Acknowledge statement Empathy action Good customer service Empathy Trigger a negative experience I can statement Keep a smile in 3 places Genuine traits Bad customer service Step in saying no process
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