Relacionar Columnas Warm vs Cold TransferVersión en línea Match the transfer function with the statement por Terry Ferguson 1 Type of transfer that is used when you need to place your caller on hold while you introduce the transfer to the Tier 2 Specialist. 2 A Cold transfer is used for what unit in HR Connect that deals with applying for Health Care 3 Transfers to Tier 2 must be completed using what telephony software? 4 Never transfer a caller 5 You must remain on the line to ensure that the call goes to voicemail and that the mailbox is not full 6 Type of transfer that is used when you do not need to introduce the call before completing the transfer. 7 A term used to define speaking to a Tier 2 representative to obtain information without completing the transfer 8 Knowledge answer that gives you instructions if you should transfer a caller to Tier 2 9 You can also transfer a call if who directs you to do it? 10 What other unit uses a Cold transfer that deals with parents and student services? Benefits Call Outs based on their request to be transferred Your supervisor Warm Transfer Harmony P311 Oracle solution Cold Transfer Transferring Callers to Voice Mail
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