Relacionar Columnas Warm vs Cold TransferVersión en línea Match the transfer function with the statement por Terry Ferguson 1 What other unit uses a Cold transfer that deals with parents and student services? 2 You must remain on the line to ensure that the call goes to voicemail and that the mailbox is not full 3 You can also transfer a call if who directs you to do it? 4 A Cold transfer is used for what unit in HR Connect that deals with applying for Health Care 5 Never transfer a caller 6 Type of transfer that is used when you need to place your caller on hold while you introduce the transfer to the Tier 2 Specialist. 7 A term used to define speaking to a Tier 2 representative to obtain information without completing the transfer 8 Transfers to Tier 2 must be completed using what telephony software? 9 Type of transfer that is used when you do not need to introduce the call before completing the transfer. 10 Knowledge answer that gives you instructions if you should transfer a caller to Tier 2 P311 based on their request to be transferred Transferring Callers to Voice Mail Cold Transfer Benefits Warm Transfer Call Outs Your supervisor Oracle solution Harmony
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