Relacionar Columnas Warm vs Cold TransferVersión en línea Match the transfer function with the statement por Terry Ferguson 1 Type of transfer that is used when you need to place your caller on hold while you introduce the transfer to the Tier 2 Specialist. 2 A term used to define speaking to a Tier 2 representative to obtain information without completing the transfer 3 You must remain on the line to ensure that the call goes to voicemail and that the mailbox is not full 4 A Cold transfer is used for what unit in HR Connect that deals with applying for Health Care 5 Never transfer a caller 6 Type of transfer that is used when you do not need to introduce the call before completing the transfer. 7 What other unit uses a Cold transfer that deals with parents and student services? 8 You can also transfer a call if who directs you to do it? 9 Knowledge answer that gives you instructions if you should transfer a caller to Tier 2 10 Transfers to Tier 2 must be completed using what telephony software? Warm Transfer Benefits Cold Transfer Oracle solution based on their request to be transferred Your supervisor Harmony Call Outs Transferring Callers to Voice Mail P311
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