Relacionar Columnas USEFUL PHRASESVersión en línea Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill por Lorena Florez 1 Was everything satisfactory? Do you have any other concerns? 2 I’d be happy to walk through all the steps you need to repair the issue 3 Could you tell me a little more about why/how/what happened…? 4 I sincerely apologize. We/I/The company would like to repair the damage 5 Was the problem resolved successfully? Is there anything else we can help you with? 6 Yes, I see… 7 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 8 We will send a repair person immediately. Let me confirm your location. 9 We’ll issue a refund immediately to resolve the issue. 10 Please be sure to let us know how we can help you if any other issues occur. 11 I’m terribly sorry. We will work to resolve the problem immediately 12 I understand… Listen attentively Take Action Apologize Follow Up Apologize Listen attentively Take Action Follow Up Listen attentively Take Action Apologize Follow Up
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