Relacionar Columnas USEFUL PHRASESVersión en línea Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill por Lorena Florez 1 We’ll issue a refund immediately to resolve the issue. 2 I’d be happy to walk through all the steps you need to repair the issue 3 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 4 Was the problem resolved successfully? Is there anything else we can help you with? 5 I understand… 6 We will send a repair person immediately. Let me confirm your location. 7 I’m terribly sorry. We will work to resolve the problem immediately 8 Please be sure to let us know how we can help you if any other issues occur. 9 I sincerely apologize. We/I/The company would like to repair the damage 10 Was everything satisfactory? Do you have any other concerns? 11 Could you tell me a little more about why/how/what happened…? 12 Yes, I see… Listen attentively Apologize Take Action Follow Up Listen attentively Take Action Take Action Apologize Listen attentively Follow Up Apologize Follow Up
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