Relacionar Columnas USEFUL PHRASESVersión en línea Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill por Lorena Florez 1 I’d be happy to walk through all the steps you need to repair the issue 2 Yes, I see… 3 We will send a repair person immediately. Let me confirm your location. 4 Was the problem resolved successfully? Is there anything else we can help you with? 5 I’m terribly sorry. We will work to resolve the problem immediately 6 Was everything satisfactory? Do you have any other concerns? 7 Please be sure to let us know how we can help you if any other issues occur. 8 I understand… 9 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 10 Could you tell me a little more about why/how/what happened…? 11 We’ll issue a refund immediately to resolve the issue. 12 I sincerely apologize. We/I/The company would like to repair the damage Take Action Apologize Take Action Listen attentively Listen attentively Take Action Follow Up Follow Up Apologize Apologize Listen attentively Follow Up
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