Relacionar Columnas USEFUL PHRASESVersión en línea Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill por Lorena Florez 1 Was the problem resolved successfully? Is there anything else we can help you with? 2 Could you tell me a little more about why/how/what happened…? 3 We’ll issue a refund immediately to resolve the issue. 4 Please be sure to let us know how we can help you if any other issues occur. 5 Yes, I see… 6 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 7 We will send a repair person immediately. Let me confirm your location. 8 I sincerely apologize. We/I/The company would like to repair the damage 9 I’m terribly sorry. We will work to resolve the problem immediately 10 Was everything satisfactory? Do you have any other concerns? 11 I understand… 12 I’d be happy to walk through all the steps you need to repair the issue Apologize Listen attentively Take Action Follow Up Follow Up Take Action Take Action Listen attentively Listen attentively Apologize Apologize Follow Up
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