Costumer complaints

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Customer Complaints - How to Handle 5 Types of Complainers

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customer service

customer complaints

dealing with complaints

34 veces realizada

Creada por

Lorena Florez

Colombia

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Rosemberg Serrano

8 de Marzo de 2022

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Adrián Loaiza

21 de Noviembre de 2021

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ANDRES FELIPE ARICAPA LOPEZ

8 de Marzo de 2022

06:25

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Lorena Florez

8 de Marzo de 2022

06:39

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Costumer complaintsVersión en línea Customer Complaints - How to Handle 5 Types of Complainers por Lorena Florez 1 If a customer comes to you with a valid complaint, some of the things you can do is to .. (choose 2 options) Select one or more answers a Express your point of view so the customer will reconsider his/her complaint b Acknowledge a mistake has been done and apologize c Persuade the customer to change his/her opinion by offering a discount d Showing your customer that you are willing to do something by offering some benefits 2 Dealing with impatien customers is not easy because they put their needs ahead of the others'. In that case you should listen attentively to them and try to make them understand that they need to be understanding and wait a little if necessary Select one or more answers a This is the right way of dealing with these customers b This is the wrong way of dealing with these customers c Persuade the customer to change his/her opinion by offering a discount d Showing your customer that you are willing to do something by offering some benefits 3 Vague customers are often difficult to figure out , but something you can do about is to ... Select one or more answers a Ask them to tell you their issues with as many details as possible b Ask them questions to know more about the problem c Assume what the problem is and give them solutions that might work d Showing your customer that you are willing to do something by offering some benefits 4 When you deal with a know-it-all client , let them have their way first. If their solutions don't work, they'll come to you anyway. Select one or more answers a true b false c Assume what the problem is and give them solutions that might work d Showing your customer that you are willing to do something by offering some benefits 5 We can infer that one of the issues about dealing with pessimist clients is that... Select one or more answers a They can be very hard to persuade b They are not clear about their complaints c They think about unrealistic solutions d Showing your customer that you are willing to do something by offering some benefits

Costumer complaintsVersión en línea

Customer Complaints - How to Handle 5 Types of Complainers

por Lorena Florez

If a customer comes to you with a valid complaint, some of the things you can do is to .. (choose 2 options)