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1. Answering phone calls - known caller
2. Introducing yourself - formal
3. Answering phone calls - unknown caller
4. Introducing yourself - informal

Compliance office. Martha speaking. What can I do for you, Jennifer?

Hello Karla. This is Sebastian calling from Red Sun Farms.

Hello? Arturo speaking.

Hi – it’s me.

Hello. This is Alejandra. I am calling about…

Hello Dr. Flores. How can I help you?

Hello, this is Jim Parsons calling.

Hey Sarah. It's George calling.

Thank you for calling CAALI James. Abril speaking.

Compliance department. May I know who's calling, please?

Hi. It's Alberto from the Sustainability department here.

This is Jhon from Lapisa.

Hello Robert. Nice to hear from you.

Hi. It’s Laura.

Compliance office. May I know who's calling, please?

Sandra Williams speaking. Who's calling, please?