Wide Angle 3 Unit 8.5

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Calling customer service

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2º - Bachillerato

customer service

Edad recomendada: 16 años

5 veces realizada

Guadalupe Soto Reyes

México

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Completar frases Wide Angle 3 Unit 8.5Versión en línea Calling customer service por Guadalupe Soto Reyes 1 last help security code upgrade account bill refund zip Complete the dialogue between a customer service representative ( R ) and a customer ( C ) . R : Hello , how can I you today ? C : Hello . I have a question about my . R : Okay . I need to ask you some questions first . Can you tell me your full name and ? C : It's Maddie Roberts . 80201 . R : Thank you . And your number ? You can find it at the top of your bill . C : I see it . It's 789 - 452 R : Just finding you in our system . . . OK , Ms Roberts . What can I do for you ? C : My bill is higher than normal . I think it was overcharged . I didn't make any extra calls . R : Let's see . . . Your plan is $15 a month , and last month you paid $30 . Hmm . There's a change here for a ( n ) . C : I never asked for that . It must be a mistake . R : I'm sorry , Ms . Roberts . I'll correct that for you and get you a now .