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Prepanet-English 6- Bloque 1- Week 3

Listen to the dialogue in the video from Bloque 1, Semana 3 and fill in the gaps. Make sure you have studied the target language for this week before you begin.

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Sobre Completar frases
technology
 Edad recomendada: 16 años
1124 veces realizada

Creada por

Emma Catherine Freeman
Emma Catherine Freeman
México

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Calling Tech Support

Prepanet-English 6- Bloque 1- Week 3 Listen to the dialogue in the video from Bloque 1, Semana 3 and fill in the gaps. Make sure you have studied the target language for this week before you begin.

Emma Catherine Freeman
1

in power password log hacked browser modem software download offline internet internet turn app access wifi password up

TS : Hello this is Vroom Internet Company , who am I speaking to today ?

C : Hi , my name is Jo Ackroyd , I´m calling because I'm having some issues connecting to my at home .

TS : Hi Jo , I'm sorry to hear that . Can you give me your client number please ?

C : Errr , yes , here it is . It's 264417VIC .

TS : OK , let's see here ? You contracted Vroom Internet on 3rd May this year , is that correct ?

C : Yes , that's right . Everything has been fine , but this week I can't get my to work , I have tried to get in with the from the modem , but it's still showing me as . I don't know any other way to the network .

TS : Ok , can you see the wifi symbol on your modem ? Is the light on ?

C : Yes I can see the symbol , and yes the light is on .

TS : Ok great . So , the first thing to do is to off the modem , wait 10 seconds and then it up again .

C : Ok , hang on , I´ll do that ? . you know I also wanted to ask , in addition to the problems with the internet , I also find that , whenever I'm on social media I get loads of ads popping up . Do you think it's related to this problem ? Could someone have my network ?

TS : Hmmm , that sounds like a problem with your computer or the websites you're using , not the internet connection . You could try changing your and see if the problem continues . Make sure you back all your documents somewhere before you update your .

C : Ok thanks . Right , the modem is back on and the wifi light is on . I'm going to try the again .

TS : Ok , great , don't forget to use capital letters just as they appear in the password .

C : Wow ! I got ! It seems to have worked ! Thank you ! !

TS : That's great , I'd like to recommend that you our app for any future problems you may have . We can attend you quicker through the app . It's Vroom Customer in the store .

C : Ok , but how do I sign in to it ?

TS : You can in using your client number and the password from your , so it's really easy . Is there anything else I can help you with today ?

C : No , thank you so much , goodbye !

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