Froggy Jumps ITSM Froggy Jumps 2Versión en línea Refuerzo de información respecto a ITSM por Training HandCloud 1 Which of the following is included in problem management investigation and diagnosis activities? a Conducting a root cause analysis b Obtaining problem manager approval c Implementing a change request 2 Which of the following scenarios can allow you to define service fulfilment steps? a Before adding a choice using a catalogue client script b While creating a catalogue item in Catalog Builder c When performing request submission tasks 3 Which change management plugins can be used to evaluate the likelihood of future success and help determine the level of change rigour required? a Change Management-Approval policy (com.sn_chg_pol_appr) b Best Practice - Change Risk Calculator (com.snc.bestpractice.change_risk) c Change Management - Change Success Score (com.snc.change_management.change_success_score) 4 What system property needs to be false to disable the ability to copy the change task's attachments? a com.snc.change_request.rl.change_task.attach.enable_copy b com.snc.change_request.attach.enable_copy c com.snc.change_request.copy.rl.change_task.attributes 5 What role is required to delete an incident record? a itil b itil_admin c incident_manager 6 Which tool allows users to reuse content by creating, editing and publishing knowledge blocks? a Predictive Intelligence b Agent Workspace c Content Creator 7 Restoring the service is associated with the _______ stage in the Incident Management Lifecycle. a Resolution and Closure b Investigation and Diagnosis c Creation and Classification 8 What application allows you to create or edit a catalogue item using a visual and guided experience along with specified restrictions? a Process Automation Designer b Catalog Builder c Flow Designer 9 Which of the following is NOT a group type in the base instance? a incident b survey c catalog 10 Which incident field is populated when you attach a known error (KE) article to an incident, and the attached KE article has a problem record associated with it? a Resolved by (resolved_by) b Resolution Code (close_code) c Problem (problem_id)
Crear