Completar frases PROF 11Versión en línea Acknowledge the importance of effective communication and demonstrate relevant written and oral communicative competence Apply the values of compassion, altruism and advocacy in inter/professional contexts Acknowledge the importance of effective communication and demonstrate relevant written and oral communicative competence Apply the values of compassion, altruism and advocacy in inter/professional contexts Acknowledge the importance of effective communication and demonstrate relevant written and oral communicative competence Apply the values of compassion, altruism and advocacy in inter/professional contexts por Zainab Nabeel 1 READABILITY Giving patients a printed brochure does not either learning or behavior change typically some type of interaction between patient and healthcare provider is needed Giving patients a printed brochure that they can neither read nor virtually guarantees that no patient learning or behavior change will occur in relation to the content of the brochure . Well - written printed materials can provide valuable information for self - care behavior in a format easy for patients to use as reference for their own health The same applies to online materials History taking tool More than just completing a form Medical and health history Basis for all treatment rendered The chart or ( ) is a legal record of treatment provided . All information must be documented precisely and accurately . History taking : Taking a patient history and recording the information are essential to the process First step in examination process First impressions count ? Patients will make decisions about the process ( and you ) in the first minutes of the meeting . Establish a with the patient Chief complaint Statement by patient giving details of the most significant symptoms or signs of illness Balance open - ended questions ( what , how , why , when ) with yes / no questions Ask - questions Avoid leading questions Explore responses ( non - compliance ) Avoid medical ? Keep it simple Avoid judgmental comments