Call Center Vocabulary

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jenifer altamirano

Costa Rica

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Froggy Jumps Call Center VocabularyVersión en línea Select the correct answer for each question por jenifer altamirano 1 Who is in charge of answering the phone in a call center? a The agent b The customer c The worker 2 When a phone call is terminated by the caller before the agent takes it, it is known as___________. a ACD b Abandoned call c Lost call 3 What do you do if you need to call someone again? a I make a phone call b I hang up the person c I call back 4 If you need the customer to wait for some seconds, what would you say? a To hold on b To speak up c To hang up 5 What is the meaning of "Customer Service?" a To bring solutions to the customer b To work for the satisfaction of the customer c To work hard for the happiness of the customer 6 What is the meaning of ACD? a Automatic Call Device b Agency Call Distribution c Automatic Call Distribution 7 If you do not hear well what a customer is saying, what would you say? a Could you speak clearer? b Could you say it out loud? c Could you speak up?

Froggy Jumps

Call Center VocabularyVersión en línea

Select the correct answer for each question

por jenifer altamirano

Who is in charge of answering the phone in a call center?

The agent

The customer

The worker

When a phone call is terminated by the caller before the agent takes it, it is known as___________.

ACD

Abandoned call

Lost call

What do you do if you need to call someone again?

I make a phone call

I hang up the person

I call back

If you need the customer to wait for some seconds, what would you say?

To hold on

To speak up

To hang up

What is the meaning of "Customer Service?"

To bring solutions to the customer

To work for the satisfaction of the customer

To work hard for the happiness of the customer

What is the meaning of ACD?

Automatic Call Device

Agency Call Distribution

Automatic Call Distribution

If you do not hear well what a customer is saying, what would you say?

Could you speak clearer?

Could you say it out loud?

Could you speak up?

Call Center Vocabulary

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Call Center VocabularyVersión en línea

por jenifer altamirano

Who is in charge of answering the phone in a call center?

When a phone call is terminated by the caller before the agent takes it, it is known as___________.

What do you do if you need to call someone again?

If you need the customer to wait for some seconds, what would you say?

What is the meaning of "Customer Service?"

What is the meaning of ACD?

If you do not hear well what a customer is saying, what would you say?