Froggy Jumps Teller Pop QuizVersión en línea Test Your Knowledge of Teller Policy and Procedure por Micah Taylor 1 What is the Maximum amount a gift card can be loaded? a $1,000.00 b $1,500.00 c $500.00 2 What form of payment for a monetary instrument is not accepted at the teller line? a Savings withdraw b On us Check c Cash 3 What names much be screened through OFAC when purchasing a Money Order a Payee b Remitter c Both A and B 4 How many days is a Large Account Hold? a 2, 7 b 7 c 9 5 How many days is a New Account Hold? a 7 b 2 c 9 6 How many days is an exception hold for a next day item? a 2, 7 b 9 c 7 7 Can we return counterfeit bills to the customer? a No b Yes, and tell them to surrender the bill to the secret service. c Yes, we do not want to hold on to those. 8 At what amount is a CTR required a Above $10,000.00 b Above $5,000.00 c $10,000.00 9 How many pesos can a banking center have at one time? a 500 b 30,000 c 10,000 10 If we have questions regarding a mortgage loan, who do we contact? a Mortgage Servicing Department b Loan Administration c Loan Officer 11 Whose signature is required in the front of a Money Order? a Chief of Operations facsimile signature b Remitter c Payee 12 Which is a SECURITY measure LSNB practices, ESPECIALLY at the TELLER LINE? a Dual Control b Video Cameras c Security Guards 13 When leaving for vacation, which of the following is NOT something you should do? a Turn in your keys b Hold on to your straps of money c Sell excess cash 14 When sending Pesos in amounts less than___, they must be placed in___ bags. a 500, red b 500, pink c 1,000, pink 15 In the Evault, under which communication site will you find the Peso Rate? a Accounting b Operations c International 16 Savings withdraws used to make a loan payment are accepted if conducted by: a Beneficiary b Account Holder c Teller 17 Always inform customers of any ____ fees on their loan. a Late b Current c Pending 18 If customer is making a regular loan payment and principal, how many virtual tickets will be prompted on Teller Processing? a 1 b 3 c 2 19 What is interest? a To engage or excite the attention or curiosity of b The original amount of debt c A sum paid or charged for the use of money or for borrowing money 20 If you were to assist a customer change an amount on a deposit, what is required from the customer? a The customer must review and agree verbally b Customer must fill out a new slip c Customer must review and initial above any corrections
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