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Customer call

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Listen to two people talking about a payment extension. Complete the gaps.

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bbc learning english
customer call
junko and andrea
1 veces realizada

Creada por

Jean Marie Mirandé
Jean Marie Mirandé
México

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Customer call

Listen to two people talking about a payment extension. Complete the gaps.

Jean Marie Mirandé
1

Exactly do it's that quick keep invoice Hold both manage confirmation need could order can

Junko : Hello , Junko Mori speaking . How I help you ?

Andrea : Hi , Junko , Andrea here from Red Band . I'm calling about our latest .

Junko : Everything arrived OK , right ? We got the delivery at our end .

Andrea : Yes , everything's fine with the order . I'm calling about the and the payment terms . I need a favour .

Junko : A favour ? What you need ?

Andrea : This is a little , er . . . difficult , but I an extension on the payment terms . I know they're usually 30 days , but we're having some cash flow problems . You'd really be helping us out if you extend it to 60 days .

Junko : I'm not sure if I can do , Andrea . We've got regulations at our end , and also have to our own cash flow .

Andrea : I promise this won't become the norm , Junko . Actually , I also want to place another new order . The same size order as last time . It's for an important customer and they pay on delivery .

Junko : I see . So your cash flow problem will be solved after this new order is delivered .

Andrea : .

Junko : That sounds good . on , Andrea . Let me see what I can do . Yes , I think we can make an exception this time .

Andrea : That's great , Junko . I appreciate your help .

Junko : And we appreciate your business , Andrea . It works ways .

Andrea : Thanks again , Junko . Can you send me a email confirmation of the payment terms extension ?

Junko : Sure , no problem . We're happy to help you .

Andrea : Great . And I'll email you the new order .

Junko : Thanks . I'll an eye out for it . Talk to you soon .

Andrea : You too . Goodbye .

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