Empathic-understanding feelings, needs, and intentions
Ethnic-across different cultures
Attending-the process of deciding which sound to focus on
Appreciative-for pleasure
Frame the experience
Let the experience speak for itself
Critical-evaluate ideas being expressed
Speak for the experience
Following-nonverbal, interpretive statements, verbal prompts
Reflective-ensures understanding-include paraphrasing, summarizing, etc.
Gender-women build relationships, men establish power
Sexist-ignoring/deprecating one gender
Debrief the experience
Example: Americans speak more loudly and use more gestures than the French
Comprehensive-understand the material presented
an identifiable group of people who share customs, language, patterns of speech, norms, meanings, religion, relationships, or values
Directly frontload the experience
Racist-calling names, misidentifying people
