Integration
Intuitiveness
Individualization
Interactivity
Immediacy
offers on-demand access to tools, information, advice, training, communication, and so forth
opens a "dynamic dialogue" between user and performance support tool
presents a seamless union of people, process, and devices.
provides guidance even if the user has minimal or no prior learning or experience.
supports needs of novices, competent performers, and experts at the individual, group, or organizational level