Individualization
Intuitiveness
Interactivity
Integration
Immediacy
supports needs of novices, competent performers, and experts at the individual, group, or organizational level
offers on-demand access to tools, information, advice, training, communication, and so forth
opens a "dynamic dialogue" between user and performance support tool
provides guidance even if the user has minimal or no prior learning or experience.
presents a seamless union of people, process, and devices.
