Making and dealing with complaints

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Asking about the problem, making and dealing with the complaint, and sympathizing and apologizing.

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second language

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english vocabulary

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R Aldeco

México

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Making and dealing with complaintsVersión en línea Asking about the problem, making and dealing with the complaint, and sympathizing and apologizing. por R Aldeco 1 Asking about the problem 2 Making the complaint 3 Sympathizing/ apologizing 4 Dealing with the complaint. How can I help? What can I do for you? Can you give me more details? What exactly is the problem? I'm afraid the TV doesn't work I'm sorry, but the lamp is broken. There's a problem with the car. The book hasn't arrived I'm not very happy about it. I'd like a refund/ replacement I'm very sorry about that. I do apologize. I'm sorry to hear that. It's our fault. I'm sorry. We're sorry for the inconvenience. I'm afraid there are no refunds, but ... I'll look into it. I'll deal with it right away. I'll get back to you. Let me check. We'll send you a replacement. We can offer you a voucher. The instructions are very clear. We open at 10 every day.