1
The specific people in a company who repair products.
2
An area staffed with employees who can help customers.
3
The customers are happy with the product or service they received.
4
Speaking clearly, efficiently, and politely.
5
Ways in which you can satisfy the wants and needs of a customer.
6
A way to listen and respond to another person by giving your full attention.
7
The ability to find a solution for a customer.
8
The act of being courteous and showing good manners.
9
Delivering an online order within the time frame agreed upon.
10
The interpersonal skills that give you the ability to interact with customers in a situation.
11
The specific department in a company that only focuses on receiving calls from customers.
12
Typing and technical skills, software systems skills.
13
The act of showing you want to help the customer.
14
A close relationship built on trust and understanding each other's ideas.
15
The ability to put yourself in another person's position.
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