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CSF - ways to communicate with customers positively

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ways to communicate with customers communicate positively Edad recomendada: 21 años
2 veces realizada

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janice leung
janice leung
Hong Kong

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ways to communicate positively

CSF - ways to communicate with customers positively

janice leung
1

interrupting comments temper warranties participation resolve apologize confidence specific feedback provider recognizing effectively individual conversation authority appropriately responsibility rapport assistance

Ways to communicate with customers positively
? Focus on the customer as an and learn as much as possible about the customer , offer not in your area of , personalize your , etc .
? Use customer - focused language rather than - centered ( e . g . instead of ? as soon as I have time ? ? , use ? as soon as you are available ? ? ) .
? Use eye contact , normally no longer than 3 - 5 second a time .
? Listen carefully and respond ( e . g . repeat customer's message in your own words . When customer feel that they are not being listened to , they can become difficult .
? Be , especially on costs , delivery dates , , etc .
? Use ? small talk ? ( light , chit chat ) : find something in common . If he's in a hurry , skip that .
? Show and to serve your customers ( e . g . use ? I'll handle this personally ? instead of ? I'll do my best ? or ? I'll try ? ) .
? Use simple language and avoid technical terms .
? Obtain customer and . Build by their ideas , suggestions or information .
? Address ill - : let angry customer air out the problem without , then and the problem .

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