Relacionar Columnas PreTest Culture and DiversityVersión en línea Mrs. Bush por Ashlynn Bush 1 Generalizations 2 Four steps to building trust 3 When a patient complains you should: 4 Active Listening includes 5 Biases 6 Culture 7 Empathy 8 Another name for patients 9 Characteristics of Socioeconomic Status 10 Stereotype made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment Apologize Ask clarifying questions Try to see things from your patient's point of view a system of shared attitudes, values, and beliefs of a particular group or society The ability to understand someone else's feelings eye contact nodding not interrupting feelings that lead to certain behaviors and treatment of others, can be unintentional Empathy Respect Genuine Active listening Education Income Occupation Customers
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