Relacionar Columnas PreTest Culture and DiversityVersión en línea Mrs. Bush por Ashlynn Bush 1 Four steps to building trust 2 Generalizations 3 Characteristics of Socioeconomic Status 4 Biases 5 Active Listening includes 6 Stereotype 7 Culture 8 When a patient complains you should: 9 Empathy 10 Another name for patients a system of shared attitudes, values, and beliefs of a particular group or society made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. Education Income Occupation The ability to understand someone else's feelings - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment feelings that lead to certain behaviors and treatment of others, can be unintentional Customers Apologize Ask clarifying questions Try to see things from your patient's point of view eye contact nodding not interrupting Empathy Respect Genuine Active listening
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