Relacionar Columnas PreTest Culture and DiversityVersión en línea Mrs. Bush por Ashlynn Bush 1 Empathy 2 Culture 3 Four steps to building trust 4 Active Listening includes 5 When a patient complains you should: 6 Stereotype 7 Generalizations 8 Characteristics of Socioeconomic Status 9 Biases 10 Another name for patients feelings that lead to certain behaviors and treatment of others, can be unintentional Education Income Occupation a system of shared attitudes, values, and beliefs of a particular group or society eye contact nodding not interrupting Customers Empathy Respect Genuine Active listening Apologize Ask clarifying questions Try to see things from your patient's point of view The ability to understand someone else's feelings made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment
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