Relacionar Columnas Call Components - MemberVersión en línea Call Components - Member por yuly gonzalez 1 Common Purpose 2 What to do when Interrupting the Caller? 3 Changing one word can change the whole tone of your message. Sometimes just changing your inflection, changes the meaning of words. 4 allow to stablish a personal relationship with out members 5 Caring 6 critical thinking 7 are skills that you can focus on developing in order to positively impact how you handle a call 8 documenting when you apply the common purpose 9 Lifelines 10 Integrity Empathy Attitude apologize (i.e. "I'm sorry I interrupted you…") and adjust your pace to match the caller. Tone, Rate, and Volume of Speech We listen to and respect our customers and each other so we can act with insight The goal is to advocate for our members’ best health by helping them get the most from their benefits, building trust and always providing a clear path to care. ASD Documentation support system that CSR can use when they need assistance you have to make decisions to resolve the callers issue We do the right thing for the right reason