Relacionar Columnas Call Components - MemberVersión en línea Call Components - Member por yuly gonzalez 1 Common Purpose 2 What to do when Interrupting the Caller? 3 documenting when you apply the common purpose 4 Integrity 5 Caring 6 allow to stablish a personal relationship with out members 7 critical thinking 8 are skills that you can focus on developing in order to positively impact how you handle a call 9 Lifelines 10 Changing one word can change the whole tone of your message. Sometimes just changing your inflection, changes the meaning of words. We listen to and respect our customers and each other so we can act with insight you have to make decisions to resolve the callers issue The goal is to advocate for our members’ best health by helping them get the most from their benefits, building trust and always providing a clear path to care. ASD Documentation Attitude support system that CSR can use when they need assistance Empathy apologize (i.e. "I'm sorry I interrupted you…") and adjust your pace to match the caller. We do the right thing for the right reason Tone, Rate, and Volume of Speech
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