Relacionar Columnas Call Components - MemberVersión en línea Call Components - Member por yuly gonzalez 1 critical thinking 2 Lifelines 3 allow to stablish a personal relationship with out members 4 Caring 5 Changing one word can change the whole tone of your message. Sometimes just changing your inflection, changes the meaning of words. 6 What to do when Interrupting the Caller? 7 documenting when you apply the common purpose 8 Integrity 9 Common Purpose 10 are skills that you can focus on developing in order to positively impact how you handle a call We do the right thing for the right reason apologize (i.e. "I'm sorry I interrupted you…") and adjust your pace to match the caller. ASD Documentation Attitude Empathy The goal is to advocate for our members’ best health by helping them get the most from their benefits, building trust and always providing a clear path to care. Tone, Rate, and Volume of Speech you have to make decisions to resolve the callers issue We listen to and respect our customers and each other so we can act with insight support system that CSR can use when they need assistance
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