Relacionar Columnas Call Components - MemberVersión en línea Call Components - Member por yuly gonzalez 1 allow to stablish a personal relationship with out members 2 are skills that you can focus on developing in order to positively impact how you handle a call 3 What to do when Interrupting the Caller? 4 Integrity 5 critical thinking 6 Common Purpose 7 Changing one word can change the whole tone of your message. Sometimes just changing your inflection, changes the meaning of words. 8 Lifelines 9 Caring 10 documenting when you apply the common purpose apologize (i.e. "I'm sorry I interrupted you…") and adjust your pace to match the caller. We listen to and respect our customers and each other so we can act with insight Empathy The goal is to advocate for our members’ best health by helping them get the most from their benefits, building trust and always providing a clear path to care. We do the right thing for the right reason support system that CSR can use when they need assistance Tone, Rate, and Volume of Speech ASD Documentation Attitude you have to make decisions to resolve the callers issue
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