Relacionar Columnas Call Components - MemberVersión en línea Call Components - Member por yuly gonzalez 1 Changing one word can change the whole tone of your message. Sometimes just changing your inflection, changes the meaning of words. 2 Lifelines 3 critical thinking 4 Common Purpose 5 allow to stablish a personal relationship with out members 6 documenting when you apply the common purpose 7 What to do when Interrupting the Caller? 8 Caring 9 Integrity 10 are skills that you can focus on developing in order to positively impact how you handle a call Attitude apologize (i.e. "I'm sorry I interrupted you…") and adjust your pace to match the caller. you have to make decisions to resolve the callers issue The goal is to advocate for our members’ best health by helping them get the most from their benefits, building trust and always providing a clear path to care. Tone, Rate, and Volume of Speech We do the right thing for the right reason We listen to and respect our customers and each other so we can act with insight ASD Documentation support system that CSR can use when they need assistance Empathy
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