Part 3 (Level 2 Interaction)

Please read the following example:

Customer satisfaction scores had decreased 10 percent over the last year. Customer loss was 4 percent, resulting in revenues of $4,500,000, 30 percent of which represented profit loss. The HRD consultant presented an intervention that would cost $250,000, believing that it can resolve the issue at hand. Calculate the ROI that she would need to show the board for approval.

Fill in each blank to solve the ROI equation.