Relacionar Columnas B5L18Versión en línea Book 5 Lesson 18 por Carolina Bolyhos 1 Ask for your caller’s name. 2 The phone is ringing. Answer it. 3 Let the caller know you couldn’t understand his/her name. 4 Ask the caller to wait. 5 Ask if the caller wants to leave some information for someone. 6 Tell the caller your boss isn’t in the office. 7 Ask the switchboard operator to connect you with someone. 8 Ask when the person you want to speak to will be available. 9 Give the caller the number of Personnel office. 10 End the call politely. 11 The caller asks for you. Indicate that you’re on the line. 12 Name the person you want to speak to. Sorry. I didn’t catch your name. It’s extension 291. I’m sorry, he/she is not here at the moment. May I speak to …, please? Oxford, 26431, Cambridge Hotel. Good morning. Could you put me through to …, please? When can I reach him/her? Thank you for calling. Goodbye. Speaking. Hold the line, please. May I take a message? Who’s calling please?
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