Quiz Overcoming Barriers

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Information taken from the Overcoming barriers article in the agent forum

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Milly Combs

Estados Unidos

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Quiz Overcoming BarriersVersión en línea Information taken from the Overcoming barriers article in the agent forum por Milly Combs 1 What are some of the signs that you may need to use a sales strategy? (Check all that apply) Choose one or more answers a Who are you? b Is this a scam? c I don't remember signing up! d I was completing a survey. e I did not authorize this f I need to locate my bank balance 2 What are the critical 1st steps when you've answered the call? (check all that apply) Choose one or more answers a Don't panic b Respond immediately c Get personal really fast d Be sincere and Be likeable e Listen and Learn f If you know basically what they want, stop them and get information to locate the acount. 3 A delayed response to questions in your call opening can indicate. (check all that apply) Choose one or more answers a You're lack of confidence b You're sense of panic c Insincerity and not listening d Perceived as rude behavior 4 Choose the best Acknowledge Statements. (check all that apply) Choose one or more answers a I realize this is a difficult situation let's try and find a solution b Now that I'm aware of the situation, I will absolutely try my best to fix this for you! c I'm sorry to hear that you want to cancel! d I'm sorry you're having this problem, let's see if there's anything we can do to help your situation e Are you sure you wanna cancel f I understand you'd like to cancel today 5 Choose the best Assurance Statements. (check all that apply) Choose one or more answers a I will absolutely try my best to assist you today! b Now that I understand what the problem is I will absolutely help you get this situation taken care of! c Well I can help you with that d You've called the right place e Let's get to the bottom of this f I'd be happy to help you with this Feedback 1 May have multiple answers

Quiz Overcoming BarriersVersión en línea

Information taken from the Overcoming barriers article in the agent forum

por Milly Combs

What are some of the signs that you may need to use a sales strategy? (Check all that apply)

Choose one or more answers

Who are you?

Is this a scam?

I don't remember signing up!

I was completing a survey.

I did not authorize this

I need to locate my bank balance

What are the critical 1st steps when you've answered the call? (check all that apply)

Choose one or more answers

Don't panic

Respond immediately

Get personal really fast

Be sincere and Be likeable

Listen and Learn

If you know basically what they want, stop them and get information to locate the acount.

A delayed response to questions in your call opening can indicate. (check all that apply)

Choose one or more answers

You're lack of confidence

You're sense of panic

Insincerity and not listening

Perceived as rude behavior

Choose the best Acknowledge Statements. (check all that apply)

Choose one or more answers

I realize this is a difficult situation let's try and find a solution

Now that I'm aware of the situation, I will absolutely try my best to fix this for you!

I'm sorry to hear that you want to cancel!

I'm sorry you're having this problem, let's see if there's anything we can do to help your situation

Are you sure you wanna cancel

I understand you'd like to cancel today

Choose the best Assurance Statements. (check all that apply)

Choose one or more answers

I will absolutely try my best to assist you today!

Now that I understand what the problem is I will absolutely help you get this situation taken care of!

Well I can help you with that

You've called the right place

Let's get to the bottom of this

I'd be happy to help you with this

Feedback

May have multiple answers

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Quiz Overcoming Barriers

Test

Sobre esta actividad

Creada por

Descarga la versión para jugar en papel

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Quiz Overcoming BarriersVersión en línea

por Milly Combs

What are some of the signs that you may need to use a sales strategy? (Check all that apply)

Choose one or more answers

What are the critical 1st steps when you've answered the call? (check all that apply)

Choose one or more answers

A delayed response to questions in your call opening can indicate. (check all that apply)

Choose one or more answers

Choose the best Acknowledge Statements. (check all that apply)

Choose one or more answers

Choose the best Assurance Statements. (check all that apply)

Choose one or more answers

Feedback

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	Anónimo	%
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