Relacionar Columnas MKTG 360 Chp 2 Versión en línea MKTG 360 Chp 2 por Ryan Brown 1 Market Development 2 Acquisition Cost 3 Diversification 4 Market Penetration 5 Customer Equity 6 Product Development 7 Breakthrough Opportunities 8 Competitive Advantage 9 Differentiation 10 Retention Rate the expected earnings stream (profitability) of a firm's current and prospective customers over some period of time. the percentage of customers retained as compared to the total number of customers. offering new or improved products for present markets. a firm has a marketing mix that the target market sees as better than a competitor's mix. trying to increase sales by selling present products in new markets. the marketing mix is distinct from and better than what's available from a competitor. trying to increase sales of a firm's present products in its present markets-probably through a more aggressive marketing mix. moving into totally different lines of business perhaps entirely unfamiliar products, markets, or even levels in the production-marketing system. opportunities that help innovators develop hard-to-copy marketing strategies that will be very profitable for a long time. the expense required to acquire a new customer.