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Customer Service Game #7 - Fill in the blank

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Complete the sentence by selecting the missing word to fill in the blank when referring to Person-Centered skills.

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Customer Service Game #7 - Fill in the blank

Complete the sentence by selecting the missing word to fill in the blank when referring to Person-Centered skills.

Rebecca Fleming
1

nice lady kind person cripple

Ruby does not like when she is referred to as a .

2

handicapped honest trustworthy

She is not but a person with a disability .

3

hateful normal crazy

We would never say our client acts as as others do .

4

relatable judgmental sense

You should practice being non - at all times .

5

questions feelings thoughts

Person - Centered practices include asking open ended .

6

Empathy Sarcasm Paraphrasing

is the ability to understand sensitively and accurately the client's experience and feelings in the here - and - now .

7

unprofessional positive negative

Individuals have a strong need for regard .

8

hostile inattentive present

Be and accessible to your clients and focus on their immediate needs .

9

confused unheard empowered

By practicing person - centered skills , you are creating a safe and non - judgmental space where clients feel .

10

at for behind

Person - Centered thinking skills help us find answers to the core concept for the person and what is important to and the person .