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Hotel dialogues 2

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a2
dialogues
complaints
gap-fill exercise
at a hotel
inquiries
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Boglárka Kozári
Boglárka Kozári
Hungría

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Hotel dialogues 2

Fill in the gaps.

Boglárka Kozári
1

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* * Guest * * : * [ approaching the front desk , looking frustrated ] * Excuse me , I need to speak with someone about an with my room .

* * Receptionist * * : Of course , I ? m to hear that . What to be the problem ?

* * Guest * * : Well , I checked into my room about an hour ago , and the air conditioning isn ? t . It ? s incredibly hot in there . I ? ve tried adjusting the thermostat , but nothing is .

* * Receptionist * * : I ? m really sorry about that , sir / ma ? am . That must be . Let me make we get this fixed right away . I have your room number , please ?

* * Guest * * : It ? s room 305 . But I also wanted to mention that the bathroom light flickers every time I it on . I wasn ? t sure if it was worth mentioning , but it ? s been happening since I got here .

* * Receptionist * * : Thank you for me know . I ? ll make a note of that as well . It sounds like there ? s a couple of things that need attention in your room . I can either send right away to address both issues , or if you'd prefer , I can for a room change .

* * Guest * * : Honestly , I ? d rather not have to switch rooms , especially since I have just . I just want these issues fixed , if that ? s possible .

* * Receptionist * * : I completely understand , and I want to make sure you ? re comfortable . Let me get someone from maintenance to your room right now . I ? ll also check the air conditioning system myself to ensure it ? s working . If anything takes longer than expected , I ? ll be sure to keep you .

* * Guest * * : That would be great , thank you . I your help .

* * Receptionist * * : You ? re very welcome ! I ? ll care of this as quickly as possible . In the meantime , if there ? s anything else you need , don ? t to let me know .

* * Guest * * : Thanks again . I ? ll just back to the room and wait for maintenance , then .

* * Receptionist * * : Absolutely . We ? ll be there shortly . I ? m sorry again for the , and I ? ll make sure it gets sorted for you .

* * Guest * * : Thank you . I really appreciate the quick .

* * Receptionist * * : No problem at all ! We ? ll take care of it . Have a great day , and let us know if anything else up .

2

connection touch noticed replaces care quickly follow standard stains hard patience sorted welcome avoid let appreciate attention reach housekeeping

* * Guest * * : * [ walking up to the desk , looking a bit irritated ] * Hi , I need to talk to someone about an issue in my room .

* * Receptionist * * : I ? m really sorry to hear that . How can I help ?

* * Guest * * : Well , when I checked in , I that the Wi - Fi isn ? t working . I ? ve tried connecting , but it keeps dropping out every few minutes . It ? s making it for me to get any work done .

* * Receptionist * * : That ? s really frustrating . Thank you for bringing it to our . Let me check on the Wi - Fi for you . Could you give me your room number , please ?

* * Guest * * : It ? s room 402 . Also , I found a couple of on the bedspread when I pulled the covers back . I ? m not sure if it was missed during cleaning or what , but it ? s definitely not what I was expecting .

* * Receptionist * * : I ? m so sorry about that . That ? s definitely not the we strive for . I ? ll make a note of both issues and have come up to replace the bedspread right away . As for the Wi - Fi , I ? ll get our tech team on it and have them check the in your area .

* * Guest * * : Thanks , I really just need both of those things fixed . I ? d rather not change rooms , especially since I ? ve already unpacked .

* * Receptionist * * : I understand completely , and I ? ll do everything I can to that . We ? ll handle the Wi - Fi issue and make sure housekeeping the bedspread . If there ? s anything else you need in the meantime , please me know .

* * Guest * * : That would be great . I ? ll just go back to my room and wait for someone to come by .

* * Receptionist * * : Perfect . I ? ll personally up with both the Wi - Fi team and housekeeping to make sure everything gets resolved as as possible . We really appreciate your .

* * Guest * * : Thank you . I hope it can all be out soon .

* * Receptionist * * : Absolutely , we ? ll take of it right away . If there ? s anything else I can do , don ? t hesitate to out . I ? m here to help .

* * Guest * * : I that . Thanks again .

* * Receptionist * * : You ? re ! We ? ll be in shortly .

3

any Enjoy available time free handy floor calling collect sounds book arrangements rush pick leave selection store touch safe keep

* * Guest * * : * [ calling the front desk , sounding polite ] * Hi , this is room 509 . I just wanted to check what time breakfast is served today .

* * Receptionist * * : Good morning , thank you for ! Our breakfast is served from 6 : 30 AM to 10 : 00 AM each day . It ? s in the dining room on the ground .

* * Guest * * : Lovely , thanks ! Is there a takeaway option if I ? m in a bit of a ?

* * Receptionist * * : Yes , we do have a of takeaway items , such as pastries , fresh fruit , yoghurt , and coffee . You can these up from the breakfast counter if you're short on .

* * Guest * * : Brilliant ! That ? ll be . One more thing : do I need to a time , or can I just turn up within those hours ?

* * Receptionist * * : There ? s no need to book , you can simply come down at time during the breakfast hours . If you ? re opting for the takeaway items , they ? ll be available at the same time , so feel to help yourself .

* * Guest * * : Perfect , thank you so much for the information ! Oh , and one other thing : my flight doesn ? t until this evening . Is it possible to my luggage after check - out ?

* * Receptionist * * : Absolutely ! We ? d be happy to store your luggage for you after you check out . We have a secure luggage room where we can your bags until you're ready to leave .

* * Guest * * : That ? s great to hear . How late can I pick them up ?

* * Receptionist * * : You can your luggage up until 6 : 00 PM . After that , the room closes , but we can make for a later pickup if needed . Just let us know !

* * Guest * * : That perfect . Thanks again for all your help !

* * Receptionist * * : You ? re very welcome ! your breakfast , and if there ? s anything else you need , don ? t hesitate to get in .

* * Guest * * : Will do . Thanks again !

* * Receptionist * * : Have a lovely day and a journey !

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