Crucigrama Hospitality ExcellenceVersión en línea Explore key concepts related to enhancing visitor experiences in accommodation settings. por Khaye Postor 1 The fulfillment of expectations and needs, leading to a positive experience. 2 Information provided by guests regarding their experiences and services received. 3 The assistance and support provided to guests during their stay. 4 Additional features or services offered to enhance guest comfort and convenience. 5 The friendly and generous reception and entertainment of guests. 6 The interaction and involvement of staff with guests to create a welcoming atmosphere. 7 Temporary accommodation provided for travelers and visitors. 8 The overall impression and feelings a guest has during their stay. 5 1 3 6 7 8 2 4
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