EWTEC6 Version and Model Part2Versión en línea Dialogue por Patricia Machado Technician I'll be happy to check that for you. Let me just make sure I understand the problem correctly. Customer Sure, Rebecca. Technician So you're not able to access the Wi-Fi from your Windows 7 laptop, but you have the correct username and password. Do I have everything right? Customer Yes, exactly. Technician Did you receive any error messages while logging in? Customer Yes, it said something about authentication error. I started getting this after I upgraded my browser. Technician Got it. Thank you, Sir.