This roulette will help us review the vocabulary learned in Didactic Unit 1, "Organization of the Housekeeping Department."
A
B
C
D
E
F
H
I
J
K
L
M
N
O
P
R
S
T
U
V
W
Y
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A
Small-format products that hotels provide to guests to make their stay more convenient and comfortable
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B
A worker who performs multiple functions and is practically a personal assistant for the guest
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C
Pipe like conduct for throwing laundry to another floor in order to rearrange it easier for its clean up
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D
Set of plates, bowls, cups, and other items used for serving and eating food, typically made of materials like ceramic, glass, or plastic
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E
The study and adaptation of the conditions of the workplace, machines, vehicles or equipment to the physical and psychological characteristics of the worker or user
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F
Type of fabric commonly used for curtains and blinds, known for its opacity and ability to block sunlight completely.
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H
Method of folding and tucking in bed sheets, to create neat, tight corners on a bed. This technique ensures the sheets stay securely in place and the bed looks orderly and professional.
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I
Number of rooms assigned to a chambermaid per workday (in spanish)
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J
Superior kind of room, generally more expensive than the standard, since it also has a living room besides the sleeping area
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K
Set of knowledge, skills and experiences that allow a company or individual to perform a skill or service effectively.
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L
Fabric items that are provided in the guest rooms such as sheets, pillowcases, blankets, towels, and even bathrobes
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M
Department in a hotel responsible for the upkeep, repair, and prevention of facilities, equipment, and machinery to ensure they operate efficiently and safely
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N
Customer who fails to appear for a scheduled arrival or reservation without providing prior notice or canceling in advance.
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O
Service room on each hotel floor where housekeeping staff store cleaning supplies, linens, and equipment. It serves as a hub for staff to organize and prepare items needed to maintain guest rooms on that specific floor.
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P
Step-by-step set of instructions, explaining how a specific task or process should be performed to ensure consistency, efficiency, and safety in the workplace
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R
PMS report showing the status of all rooms (both occupancy and cleanliness)
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S
Writing materials and office supplies such as paper, envelopes, pens, pencils, and other items, that usually are in a hotel room.
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T
Afternoon service in which the chambermaid makes extra arrangements to the accommodation, adding details that will make the guest can spend a completely relaxing night
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U
Guests who leave earlier than expected. It makes their room into a check-out room to clean.
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V
Person from Housekeeping department in charge of providing assistance to the chambermaids in certain cleaning and room preparation tasks.
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W
Guest who arrives at a hotel without a prior reservation.
Contiene la
Y
Professional figure that exists in the housekeeping department of some luxury hotels (in spanish)
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