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Roadmap B2

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Vocabulary 2C

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Kate Savchuk
Kate Savchuk
Ucrania

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Roadmap B2

Vocabulary 2C

Kate Savchuk
1

faulty product billing dispute lack of communication cold caller false advertising broken promises aggressive salespeople rude staff slow delivery poor customer service

A : Grrr , that was a , trying to get me to change broadband companies .
B : Oh no , are the worst !
A : Yeah , the guy kept pushing me to answer questions . I can ? t stand being
pressured by , but I still felt bad hanging up !
B : That reminds me of your laptop that wouldn ? t charge . I remember you felt sorry for the
salesperson , even though he was the one who had sold you a !
A : I did , until I became absolutely infuriated by all his to credit my
account with the refund !
B : Oh yeah , that went on for ages . Did you ever resolve it ?
A : Sadly , I couldn ? t . The company ads saying ? customers are our number one ? really annoy me .
It ? s completely ! By the way , have your new trainers arrived ?
B : They have , thanks . I eventually got them last week , but two months after I placed my
order . Talk about ! And there was no apology or anything !
A : There never is ! It ? s the from these companies that I find
most irritating .
B : I wonder if everyone has as many experiences as we do !

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