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5 OOS-unit one: letter of complaint

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Complete the letter of complaint by clicking the correct word.

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unit 1
functions
5oos
 Edad recomendada: 16 años
1 veces realizada

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Alexandra Ceuppens
Alexandra Ceuppens
Bélgica

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5 OOS-unit one: letter of complaint

Complete the letter of complaint by clicking the correct word.

Alexandra Ceuppens
1

Dear and Mada or Sir

2

reference the complain is I to booking about for writing am complaining

a holiday . I recently went on with Paradise Holidays . My family and I spent two weeks from 14th August 2015 at the Calton Hotel in Navellia ; our holiday is BN77123 .

3

from reception absence lengthy hotel the

First of all , on our arrival , there was nobody to greet us and when , after a 15 - minute wait , we finally booked in , the girl was sullen and unhelpful and made no apology for her .

4

extra paid although for we asked this

My second complaint concerns the room we had . It was very dirty and did not have a sea view , when we booked the holiday . When we tried to explain this to the receptionist , she was extremely rude and refused to change our room .

5

big full small the dishes plates another was food

To make matters worse , problem . They served the same every mealtime and the portions were very , so we never felt .

6

brochure singer stated that Their band Your

the hotel offered a wide range of entertainment , but in fact , there was just one with a terrible voice , who sang the same songs every night .

7

a refund would be grateful therefore like I partial very

All this has spoilt what should have been a wonderful holiday , and I would . I suggest fifty percent of the cost of the holiday . if you could do it .

8

to hear hearing look I see forward

from you .

9

faithfully sincerely

Yours ,
Samuel Morriso n

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