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5 OOS-unit one: letter of complaint

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Complete the letter of complaint by clicking the correct word.

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unit 1
functions
5oos
 Edad recomendada: 16 años
1 veces realizada

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Alexandra Ceuppens
Alexandra Ceuppens
Bélgica

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5 OOS-unit one: letter of complaintVersión en línea

Complete the letter of complaint by clicking the correct word.

por Alexandra Ceuppens
1

Sir Mada Dear and or

2

about writing am is I complaining booking for the reference complain to

a holiday . I recently went on with Paradise Holidays . My family and I spent two weeks from 14th August 2015 at the Calton Hotel in Navellia ; our holiday is BN77123 .

3

lengthy reception the from hotel absence

First of all , on our arrival , there was nobody to greet us and when , after a 15 - minute wait , we finally booked in , the girl was sullen and unhelpful and made no apology for her .

4

extra asked paid for although this we

My second complaint concerns the room we had . It was very dirty and did not have a sea view , when we booked the holiday . When we tried to explain this to the receptionist , she was extremely rude and refused to change our room .

5

another the food was dishes small plates big full

To make matters worse , problem . They served the same every mealtime and the portions were very , so we never felt .

6

brochure that band Their Your stated singer

the hotel offered a wide range of entertainment , but in fact , there was just one with a terrible voice , who sang the same songs every night .

7

a be therefore like I would grateful refund very partial

All this has spoilt what should have been a wonderful holiday , and I would . I suggest fifty percent of the cost of the holiday . if you could do it .

8

hearing hear to forward I look see

from you .

9

faithfully sincerely

Yours ,
Samuel Morriso n

 
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