Relacionar Columnas Business telephoning etiquetteVersión en línea Students will match halves of statements to complete an idea, with the purpose of reviewing rules of etiquette for business telephoning. por María Guadalupe Diez Sánchez 1 Don't talk too loudly or softly. 2 Don't speak 3 Be courteous even if the other 4 Answer the phone with a greeting such as "Hello" or 5 For clarity, keep the mouthpiece 6 If there's a lot of ambient noise around you, 7 If you have to call back later, give the person a time. 8 Listen to what the caller has to say 9 Smile. They can't see it, 10 If you're making a call or expecting one, don't eat or drink. Talking through a mouthful of sandwich is often unintelligible. "Good morning," and follow up with your name and the company name. without interrupting. Once you promise, don't fail to make the call. party is belligerent or belittling. about two fingers away from your lips. use your mute button when you're not speaking. If you're not sure how many decibels you regularly use, call a friend and get feedback. too fast. but it puts a positive spin on your voice.