Test: PI weekly activity (Second Language - pi


PI weekly activityVersión en línea Let´s practice with some PI questions por Supervisores PI 1 Which is the correct classification? a Address Discrepancy b Misdelivery c Lost at UPS Access Point d Driver release 2 In which process we simulate shipper and consignee calls and we run all expert searches? Written answer 3 Which would be the correct remark for this center response a Good center response, close it as CAR b Bad center response c Good center response: claim will be issued d Bad center response: close as CAR 4 Do we send the DFU notification to the shipper when a Driver Release investigation will be closed as UTC? a Yes b Only when it will be reschedule c No d Sometimes 5 When do we close an investigation as UTC? a In a Misdelivery investigation. consignee's call unsuccessful b When we send DFU notification to shipper and there is no reply c In a denial of signature investigation and there is no way to get with cnee d In a driver release investigation and there is no way to contact cnee. 6 Which investigations do we send to still check? Choose one or more answers a DFU investigations b Lost in center Hub scan investigation c Misdelivery investigation d Destination scan investigation 7 Where do we check how the investigation will be closed? a work history b tracking expert search c work status d Delivery match 8 In which situation do we need to close investigation with POD? Choose one or more answers a When the package was RTSd b New delivery scan c Shipper Release d Delivered after the investigation was initiated 9 In a misdelivery or address discrepancy investigation, who do we call first? a shipper b consignee c we simulate calls d unintended consignee (miscellaneous) 10 Look at this information and answer: - Classification: Driver release - Value: $249.00 - Inquirer: cnee (with email) - Shipper’s information: no email on file - Extra information: investigation was created same day. How do you proceed with the interview process? (Mark all that apply) Choose one or more answers a Send email to cnee and send DFU notification to shipper same day b Simulate cnee's call per same day initiated by cnee c Simulate cnee's call per same day initiated and send DFU notification to shipper d Simulate shipper's call because there is no email 11 What do you do for a “driver release” package with: - $333.00 - Residential delivery - Initiated by shipper same day - Email for shipper - No email for consignee (Mark all that apply) Choose one or more answers a Call consignee and if no answer, leave VM and reschedule. b Call consignee and if there is an answer, continue simulating shipper's call c Send email to consignee and DFU notification to shipper d Simulate shipper's call because there is no email 12 Which IRIS form do we send for a lost package investigation with consignee's email address and package value is $150.00 a IRIS form 6165 b IRIS for 6167 c IRIS form 6163 d IRIS form 6166 13 What do we do with a Lost package investigation less than $100.00 and no emails available? a Simulate both calls and issue the claim b Call shipper c Call both parties d Leave VM and reschedule 24 hrs 14 In which classification do we have a signature available, the package is delivered as addressed and there is a name of who received it. a missed signature b misdelivery c driver release d denial of signature 15 Address:3250 DAUPHIN ST APT J10 MOBILE AL 36606 delivery address: 3250 DAUPHIN ST MOBILE AL 36606 , which is the correct classification? a missed signature b misdelivery c address discrepancy d denial of singnature 16 In which investigation the packacke is delivered to a completely different address. - Zip codes are different and center's search shows that the zip codes belong to different centers. a Misdelivery b Denial of signature c Address discrepancy d Lost in center 17 In which classification the package shows delivered as addressed, there is a name in tracking information, and the view signature button is not available (it is grayed out)? a missed signature b denial of signature c driver release d misdelivery

1

Which is the correct classification?

a

Address Discrepancy

b

Misdelivery

c

Lost at UPS Access Point

d

Driver release

2

In which process we simulate shipper and consignee calls and we run all expert searches?

Written answer

3

Which would be the correct remark for this center response

a

Good center response, close it as CAR

b

Bad center response

c

Good center response: claim will be issued

d

Bad center response: close as CAR

4

Do we send the DFU notification to the shipper when a Driver Release investigation will be closed as UTC?

a

Yes

b

Only when it will be reschedule

c

No

d

Sometimes

5

When do we close an investigation as UTC?

a

In a Misdelivery investigation. consignee's call unsuccessful

b

When we send DFU notification to shipper and there is no reply

c

In a denial of signature investigation and there is no way to get with cnee

d

In a driver release investigation and there is no way to contact cnee.

6

Which investigations do we send to still check?

Choose one or more answers

a

DFU investigations

b

Lost in center Hub scan investigation

c

Misdelivery investigation

d

Destination scan investigation

7

Where do we check how the investigation will be closed?

a

work history

b

tracking expert search

c

work status

d

Delivery match

8

In which situation do we need to close investigation with POD?

Choose one or more answers

a

When the package was RTSd

b

New delivery scan

c

Shipper Release

d

Delivered after the investigation was initiated

9

In a misdelivery or address discrepancy investigation, who do we call first?

a

shipper

b

consignee

c

we simulate calls

d

unintended consignee (miscellaneous)

10

Look at this information and answer: - Classification: Driver release - Value: $249.00 - Inquirer: cnee (with email) - Shipper’s information: no email on file - Extra information: investigation was created same day. How do you proceed with the interview process? (Mark all that apply)

Choose one or more answers

a

Send email to cnee and send DFU notification to shipper same day

b

Simulate cnee's call per same day initiated by cnee

c

Simulate cnee's call per same day initiated and send DFU notification to shipper

d

Simulate shipper's call because there is no email

11

What do you do for a “driver release” package with: - $333.00 - Residential delivery - Initiated by shipper same day - Email for shipper - No email for consignee (Mark all that apply)

Choose one or more answers

a

Call consignee and if no answer, leave VM and reschedule.

b

Call consignee and if there is an answer, continue simulating shipper's call

c

Send email to consignee and DFU notification to shipper

d

Simulate shipper's call because there is no email

12

Which IRIS form do we send for a lost package investigation with consignee's email address and package value is $150.00

a

IRIS form 6165

b

IRIS for 6167

c

IRIS form 6163

d

IRIS form 6166

13

What do we do with a Lost package investigation less than $100.00 and no emails available?

a

Simulate both calls and issue the claim

b

Call shipper

c

Call both parties

d

Leave VM and reschedule 24 hrs

14

In which classification do we have a signature available, the package is delivered as addressed and there is a name of who received it.

a

missed signature

b

misdelivery

c

driver release

d

denial of signature

15

Address:3250 DAUPHIN ST APT J10 MOBILE AL 36606 delivery address: 3250 DAUPHIN ST MOBILE AL 36606 , which is the correct classification?

a

missed signature

b

misdelivery

c

address discrepancy

d

denial of singnature

16

In which investigation the packacke is delivered to a completely different address. - Zip codes are different and center's search shows that the zip codes belong to different centers.

a

Misdelivery

b

Denial of signature

c

Address discrepancy

d

Lost in center

17

In which classification the package shows delivered as addressed, there is a name in tracking information, and the view signature button is not available (it is grayed out)?

a

missed signature

b

denial of signature

c

driver release

d

misdelivery

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