Relacionar Columnas Bus Comm-Ch 2 TermsVersión en línea Terms for Ch 2 por Kerri Stegman 1 discriminative listening 2 close-ended questions 3 humility 4 groupthink 5 desk rage 6 hard skills 7 virtual meetings 8 empathy 9 matrixed teams 10 virtual teams 11 collaborative overload 12 ghosted / ghosting 13 social loafing 14 cyberbullying 15 open-ended questions 16 critical listening 17 soft skills 18 mindful 19 empathic listening Active listening when we sincerely strive to understand others’ viewpoints. A question requiring a choice among set answers. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. The technical skills in a worker’s field. Faulty decision-making processes by team members who are overly eager to agree with one another. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Extreme outbursts or violent anger in the workplace. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. Evasive behavior by people who seem to“disappear” and stop communicating. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. Meetings of remote and dispersed team members facilitated by communication technology. Being fully present, a prerequisite for active and empathic listening. An interview question that requires a more detailed response than a simple yes or no. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. A team member taking advantage of a group by collaborating very little Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction.
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