Relacionar Columnas Bus Comm-Ch 2 TermsVersión en línea Terms for Ch 2 por Kerri Stegman 1 hard skills 2 critical listening 3 humility 4 groupthink 5 matrixed teams 6 virtual teams 7 virtual meetings 8 empathic listening 9 mindful 10 soft skills 11 open-ended questions 12 social loafing 13 desk rage 14 cyberbullying 15 close-ended questions 16 collaborative overload 17 empathy 18 discriminative listening 19 ghosted / ghosting Being fully present, a prerequisite for active and empathic listening. Extreme outbursts or violent anger in the workplace. Faulty decision-making processes by team members who are overly eager to agree with one another. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Meetings of remote and dispersed team members facilitated by communication technology. A team member taking advantage of a group by collaborating very little Active listening when we sincerely strive to understand others’ viewpoints. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. A question requiring a choice among set answers. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. The technical skills in a worker’s field. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Evasive behavior by people who seem to“disappear” and stop communicating. An interview question that requires a more detailed response than a simple yes or no. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion.
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