Relacionar Columnas Bus Comm-Ch 2 TermsVersión en línea Terms for Ch 2 por Kerri Stegman 1 discriminative listening 2 mindful 3 ghosted / ghosting 4 soft skills 5 hard skills 6 humility 7 collaborative overload 8 virtual meetings 9 empathy 10 open-ended questions 11 desk rage 12 cyberbullying 13 matrixed teams 14 groupthink 15 virtual teams 16 social loafing 17 critical listening 18 close-ended questions 19 empathic listening A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Meetings of remote and dispersed team members facilitated by communication technology. Extreme outbursts or violent anger in the workplace. Active listening when we sincerely strive to understand others’ viewpoints. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. Faulty decision-making processes by team members who are overly eager to agree with one another. The technical skills in a worker’s field. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. A team member taking advantage of a group by collaborating very little An interview question that requires a more detailed response than a simple yes or no. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. A question requiring a choice among set answers. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. Being fully present, a prerequisite for active and empathic listening. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. Evasive behavior by people who seem to“disappear” and stop communicating.
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