Relacionar Columnas Bus Comm-Ch 2 TermsVersión en línea Terms for Ch 2 por Kerri Stegman 1 mindful 2 cyberbullying 3 discriminative listening 4 humility 5 ghosted / ghosting 6 social loafing 7 desk rage 8 empathic listening 9 critical listening 10 collaborative overload 11 close-ended questions 12 virtual teams 13 groupthink 14 virtual meetings 15 empathy 16 soft skills 17 open-ended questions 18 matrixed teams 19 hard skills The technical skills in a worker’s field. Faulty decision-making processes by team members who are overly eager to agree with one another. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. An interview question that requires a more detailed response than a simple yes or no. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. A question requiring a choice among set answers. Active listening when we sincerely strive to understand others’ viewpoints. A team member taking advantage of a group by collaborating very little A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. Extreme outbursts or violent anger in the workplace. Being fully present, a prerequisite for active and empathic listening. Evasive behavior by people who seem to“disappear” and stop communicating. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Meetings of remote and dispersed team members facilitated by communication technology. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback.
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