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Unscramble words to find the wording for each situation
1
Helping the LEP understand better with simpler
terms.
2
Asking for shorter segments to the CLIENT.
3
Asking for shorter segments to the LEP.
4
KEEP YOUR CLIENT IN THE LOOP
5
Interrupting the client and asking for workable segments.
6
Interrupting the LEP and asking for workable segments
7
ALWAYS KEEP THE CLIENT IN THE LOOP
8
Clarifying information with your CLIENT
9
Clarifying information with your LEP
10
Always keep the client in the loop
11
Asking your CLIENT to slow down
12
Asking your LEP to slow down
13
Keep the client in the loop
14
Asking your CLIENT time to look up for a term
15
Clarifying terminology with your CLIENT
16
Asking your CLIENT to spell an unfamiliar term
17
Clarifying terminology with your LEP
18
Always keep your client in the loop
19
When there is no equivalent in Spanish for a term used by your client
20
Asking your CLIENT permission to ask your LEP to reduce background noise.
21
Asking your LEP to reduce background noise.
22
Asking your CLIENT to reduce background noise
23
When there are audio issues or the CLIENT has a strong accent.
24
Asking your client to repeat nouns such as proper names, name of medications, addresses, etc.
25
Hanging up a call where the client did not specify if further assistance is needed.
26
Hanging up a call where we stopped listening to the CLIENT or LEP
27
When client exceeds hold time policy
28
When client exceeds hold time policy LEP
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