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Name the person you want to speak to.

Ask when the person you want to speak to will be available.

Give the caller the number of the Personal Office.

Ask if the caller wants to leave some information for someone.

End the call politely.

Ask the caller to wait.

Ask the switchboard operator to connect you with someone.

Let your caller know you couldn't understand his/her name.

Tell the caller your boss isn't in the office.

Ask for you caller's name

The caller asks for you. Indicate that you're on the line.

The phone is ringing. Answer it.

"Could you put me through to.... please?"

"When can I reach him/her?"

"Sorry. I didn't catch your name."

"Thank you for calling. Goodbye."

"Who's calling, please?"

"I'm sorry, he/she isn't here at the moment"

"Oxford, 26431, Cambridge Hotel. Good morning."

"Hold the line, please."

"May I take a message?"

"May I speak to..., please?"

"Speaking"

"It's extension 291"