Tell the caller your boss isn't in the office.
Ask the caller to wait.
Ask the switchboard operator to connect you with someone.
Let your caller know you couldn't understand his/her name.
Give the caller the number of the Personal Office.
End the call politely.
Ask if the caller wants to leave some information for someone.
Ask for you caller's name
The caller asks for you. Indicate that you're on the line.
Name the person you want to speak to.
The phone is ringing. Answer it.
Ask when the person you want to speak to will be available.
"Could you put me through to.... please?"
"Sorry. I didn't catch your name."
"Hold the line, please."
"I'm sorry, he/she isn't here at the moment"
"May I take a message?"
"Speaking"
"May I speak to..., please?"
"It's extension 291"
"When can I reach him/her?"
"Oxford, 26431, Cambridge Hotel. Good morning."
"Thank you for calling. Goodbye."
"Who's calling, please?"