ACTIVELISTENING
UNDERSTANDING
AMIABILITY
UNDERSTAND
SINCERITY
ENCOURAGE
TOLERANCE
PATIENCE
RESPECT
EMPATHY
SUPPORT
HELP
O
A
Y
O
A
W
A
N
I
R
E
S
P
E
C
T
U
O
O
U
U
T
T
A
G
R
E
E
S
N
A
S
Y
A
B
U
I
Z
M
Z
K
U
N
I
D
N
S
M
E
B
V
C
A
B
C
K
U
O
Y
B
I
A
A
M
I
A
B
I
L
I
T
Y
O
U
D
V
C
D
N
A
B
U
N
A
E
E
B
U
O
A
X
C
N
Q
F
I
E
X
N
N
C
O
X
L
A
X
L
Q
E
D
A
Q
H
I
T
U
L
D
E
S
E
I
K
A
M
S
M
J
T
O
S
E
S
C
Y
E
R
G
A
V
C
Y
L
S
G
U
S
A
F
I
I
H
H
R
I
I
E
A
U
U
J
E
D
E
R
N
U
P
L
V
T
S
T
B
R
T
Y
O
J
L
A
C
E
X
S
A
E
O
A
T
Y
U
W
L
L
V
R
Z
P
N
D
A
U
T
V
S
P
A
N
X
Q
F
B
W
V
O
Y
A
N
G
P
I
I
K
M
N
K
I
O
A
O
V
O
C
A
R
U
F
P
E
T
O
E
D
P
I
I
E
E
H
U
J
G
E
I
T
O
N
C
S
E
I
O
I
B
N
T
M
F
I
G
L
V
U
R
C
A
N
P
N
Z
S
P
S
P
C
K
R
S
O
N
O
T
E
F
L
Z
G
H
U
R
S
A
I
B
O
G
T
N
E
N
C
O
U
R
A
G
E
Z
T
G
R
H
A
