1
These are designed to make a reader want to take action immediately; must contain interesting and persuasive information
2
These are messages bearing bad news that can create a bad impression of the writer and his/her company.
3
These are thoughtful messages intended to generate feelings of support and approval
4
This occurs when you check the layout, format, look for technical errors and make corrections
5
The first step in document creation in which you gather information, conduct research and outline is called ___________________________.
6
The step in which you create the first draft of the document is referred to as ____________________.
7
The step in which you perform a final spelling/grammar check, make corrections, and finalize the document is called _____________.
