Cx Service Expressions 1.1

AGENT : Hi Adam ! ____________________ ____________________ ____________________ ____________________ ____________________ ! ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ .
CUSTOMER : Yes , thanks . I would like to know why I cannot get my promotion for loyalty .
AGENT : I can definitely help you answer your inquiry . Could you please provide me with your account number so I can verify your account ?
CUSTOMER : Sure , it is xxxxxxxxxxx . I don't have much time , could you please do it asap ?
AGENT : ____________________ ____________________ ____________________ ____________________ moment while I ____________________ your information .
AGENT : Thanks for your patience , I'm almost done .
CUSTOMER : K
AGENT : ____________________ ____________________ ____________________ ____________________ ____________________ ask you ____________________ ____________________ information before we ____________________ ?
CUSTOMER : Okay , just be fast please .
AGENT : What kind of promotion did you see on your account ?
CUSTOMER : It was about a 20% off my bill if I paid it in advance this month , but when I try to do it , the discount doesn't show up .
AGENT : Thanks for the information . Give me one minute more as I finish reviewing your account .
CUSTOMER : Ty .
AGENT : I ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ and here is the solution that would fix your problem : I see that you meet all the requirements for the promotion , however , it needs to be activated in your account . In that case , our loyalty department could do that for you right away since we belong to the sales department and the tools to do so are not available for us .
AGENT : ____________________ ____________________ ____________________ ____________________ be able to provide a solution , ____________________ ____________________ loyalty department ____________________ ____________________
____________________ ____________________ ____________________ ____________________ to applying discounts , ____________________ ____________________ ____________________ me to ____________________ you to
talk to them ?
AGENT : ____________________ there ! I noticed ____________________ ____________________ ____________________ inactive for some ____________________ . Are you still with me ?
CUSTOMER : Yes , transfer me please .
AGENT : Awesome ! ____________________ you for ____________________ our ____________________ ____________________ . If you don't have any more questions ,
I will proceed and transfer you . I hope you have a wonderful day !