Messages transmitted without the use of words
Involves people settling their differences
Balances concern with task and employee
Interacts with patients in an overpowering and forceful manner
Quality of patient care that is observable and measurable
Used to give information with no expectation of feedback
Most important part of communication
Repeating information in a different way than what the patient said
Assigns tasks without seeking input from employee
May or may not all occur at the same time
Aggressive Communication
Non-verbal communication
Democratic Style
One -way communication
Autocratic style
Active listening
Conflict Resolution
Verbal, nonverbal, affective
Patient Outcomes
Restating
