CONFIDENTIALITY
CUSTOMERSERVICE
TROUBLESHOOTING
UNDERSTANDABLE
ALWAYSSAYHELLO
COMMUNICATION
GOODMORNING
AMIABILITY
CALLCENTER
ACCESSIBLE
ATTENTION
PROMISES
SERVICE
DETAILS
CLARITY
MANNERS
Z
Y
I
K
U
O
R
I
I
E
P
R
O
M
I
S
E
S
K
R
L
L
D
D
U
R
J
H
G
J
C
A
L
L
C
E
N
T
E
R
M
C
J
F
E
G
G
I
R
M
R
Z
F
A
B
D
E
T
L
R
D
S
I
Z
U
Y
B
Q
O
Z
E
S
E
G
I
D
D
A
W
F
F
A
I
O
U
A
X
S
T
M
Y
V
G
T
D
I
G
U
P
L
Z
O
O
E
Z
U
U
G
O
G
T
I
A
S
A
I
H
E
A
V
N
L
U
B
A
K
C
U
F
E
E
R
C
O
L
E
I
L
P
C
O
M
M
U
N
I
C
A
T
I
O
N
S
L
O
N
M
A
S
U
W
L
Y
H
O
C
L
A
R
I
T
Y
V
A
I
E
B
L
I
E
I
N
W
A
X
R
H
V
G
O
S
I
A
M
C
R
H
I
D
A
G
G
R
T
W
F
Y
E
J
O
B
N
J
R
D
B
E
B
E
T
I
E
D
O
P
S
N
A
Q
S
I
Y
I
Y
I
G
E
E
N
I
P
S
S
L
A
N
N
O
E
E
B
J
S
V
S
F
F
N
I
N
T
S
H
E
O
O
X
C
A
U
A
R
D
Z
B
A
Q
Z
U
I
R
O
N
A
K
A
L
P
A
G
P
T
R
E
V
I
A
S
Y
D
T
O
I
O
B
A
I
I
T
B
M
M
T
A
S
I
U
I
F
K
N
H
C
I
I
E
M
I
M
L
E
T
I
Y
I
M
U
R
G
R
C
N
E
C
E
L
G
H
I
D
N
R
S
X
E
S
I
A
E
P
E
L
N
E
O
T
W
L
O
A
I
B
O
X
V
E
I
N
S
H
B
J
N
D
A
P
Q
C
A
M
L
M
W
E
E
O
X
V
U
V
T
E
F
I
O
O
N
A
H
U
A
O
A
O
B
O
G
Q
G
I
Y
O
O
I
C
U
L
J
I
U
F
W
S
L
C
V
C
B
O
I
A
S
M
U
V
T
O
C
K
I
E
E
U
H
F
U
Z
O
X
U
U
U
C
P
A
O
I
D
W
N
A
P
T
L
G
E
H
M
L
A
G
M
N
P
Q
E
U
U
U
N
S
N
Q
S
T
Y
E
H
Z
Y
A
O
O
Y
E
W
F
G
O
T
R
O
U
B
L
E
S
H
O
O
T
I
N
G
I
K
S
S
S
